Jose Handy Charles

Dynamic Customer Service Representative with a proven track record at Gideon Toal Management Services, excelling in high-stress situations and dispute resolution. Leveraged customer service and active listening skills to enhance customer loyalty and operational productivity. Expert in data entry and critical thinking, ensuring quick, informed decision-making and service excellence.

• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Used Microsoft Excel to develop inventory tracking spreadsheets.