Jose Hector Villasenor Ruiz
Orlando,FL
Summary
Proactive Server with extensive experience in managing multiple tables and high-volume service periods, ensuring exceptional guest experiences. Skilled in team collaboration, inventory management, and maintaining cleanliness standards. Brings strong customer service focus and ability to cultivate relationships with regular customers.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Server
Don Julio Authentic Mexican Restaurante
06.2018 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assistant Manager
Habaneros Restaurant
06.2016 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Escuela Regional Degollado
Degollado Jalisco Mexico07-1992
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Don Julio Authentic Mexican Restaurante
06.2018 - 10.2024
Assistant Manager
Habaneros Restaurant
06.2016 - 06.2018
High School Diploma -
Escuela Regional Degollado
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