Jessica Lopez
Orlando,FL
Summary
Highly motivated and committed professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring a variety of professional background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Don Julio Authentic Mexican Restaurante
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Medical Assistant/Licensed Esthetician
Aquabella Medspa
07.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Facials
- Eyelash extensions
Customer Service Representative
Cigna
09.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Medical Assistant
Grace Medical Home Family Practice Clinic
07.2020 - 03.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Nemours Children's Hospital
10.2018 - 07.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
OBGYN Services
03.2013 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
Education
High School Diploma -
Windham High School
Willimantic, CTNo Degree - Licensed Esthetician
BICC
Orlando, FL2021
No Degree - Medical Assistant
Qvcc
Windham, CT2008
Skills
- Dining Customer Service
- OB/GYN Procedures
- Conflict Resolution Ability
- EMR Systems
Certification
- Certified medical interpreter
- Licensed esthetician
- Registered medical assistant
Languages
Spanish
Native or Bilingual
Timeline
Server
Don Julio Authentic Mexican Restaurante
02.2022 - Current
Customer Service Representative
Cigna
09.2020 - 01.2022
Medical Assistant/Licensed Esthetician
Aquabella Medspa
07.2020 - Current
Medical Assistant
Grace Medical Home Family Practice Clinic
07.2020 - 03.2021
Medical Assistant
Nemours Children's Hospital
10.2018 - 07.2020
Medical Assistant
OBGYN Services
03.2013 - 10.2018
High School Diploma -
Windham High School
No Degree - Licensed Esthetician
BICC
No Degree - Medical Assistant
Qvcc
- Certified medical interpreter
- Licensed esthetician
- Registered medical assistant
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