Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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SONIA CARDENAS

Orlando

Summary

Dynamic and results-driven professional with extensive experience in customer service at Don Julio Authentic Mexican Restaurante. Proven ability in order processing and effective communication, enhancing guest satisfaction. Skilled in cash handling and upselling techniques, consistently contributing to a positive dining experience and operational efficiency.

Overview

9
9
years of professional experience

Work History

SERVER

Don Julio Authentic Mexican Restaurante
ORLANDO
09.2023 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed food and drink orders accurately.
  • Maintained cleanliness and organization of dining areas and tables.
  • Collaborated with team members to enhance guest experiences.
  • Communicated daily specials and menu items to patrons effectively.

Server

OLD CUBAN CAFE
ORLANDO
07.2022 - 09.2023
  • Took and processed customer orders accurately and efficiently.
  • Assisted in training new servers on restaurant procedures and protocols.
  • Collaborated with kitchen staff to ensure timely food delivery to guests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Front Desk Receptionist

Melia Habana Hotel
Havana
05.2016 - 05.2022
  • Greeted guests and provided information about hotel services and amenities.
  • Managed check-in and check-out procedures efficiently for all guests.
  • Answered phone calls and directed inquiries to appropriate departments promptly.
  • Coordinated room reservations and maintained accurate booking records daily.
  • Assisted guests with special requests, ensuring a pleasant stay experience.
  • Handled cash transactions and processed payments with attention to detail.
  • Greeted customers warmly and made them feel welcome.

Education

High School Diploma -

HOTEL AND TOURISM HAVANA
HAVANA
08-2015

Skills

  • Customer service
  • Order processing
  • Cash handling
  • Time management
  • Effective communication
  • Upselling techniques
  • Microsoft office

Accomplishments

TOP 3 SELLER AT DON JULIO RESTAURANT.

EMPLOYEE OF THE MONTH (DECEMBER 2023)

Languages

Spanish
Native/ Bilingual
English
Professional
Italian
Limited
French
Elementary

Timeline

SERVER

Don Julio Authentic Mexican Restaurante
09.2023 - Current

Server

OLD CUBAN CAFE
07.2022 - 09.2023

Front Desk Receptionist

Melia Habana Hotel
05.2016 - 05.2022

High School Diploma -

HOTEL AND TOURISM HAVANA

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