Jose Juan Mora Jr
El Paso
Summary
Dynamic and dependable professional with experience in customer service and food service operations. Skilled at delivering exceptional customer experiences, maintaining high standards of food safety, cleanliness, and organization, and thriving in fast-paced environments. A collaborative team player with strong multitasking abilities, a positive attitude, and a commitment to learning new skills and contributing to operational success.
Overview
11
11
years of professional experience
Work History
MERCHANDISE SERVICE TEAM ASSOCIATE
Lowes Home Improvment
07.2022 - 06.2026
- Assisted customers in locating products and providing information on store policies and services.
- Maintained organized inventory displays to enhance product visibility and accessibility.
- Collaborated with team members to ensure efficient restocking of merchandise on sales floor.
- Facilitated collaboration between production and other departments.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Utilized safety devices and procedures to protect personnel and equipment.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Created appealing displays for routine arrangements and special promotions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Supported team in maintaining cleanliness and orderliness within the store environment.
Cook / Prep Cook / Dish Washer / Server
Speedys Mexican Food Restaurant
Canutillo, TX
01.2016 - Current
- Assisted customers in locating products and providing information on store policies and services.
- Maintained organized inventory displays to enhance product visibility and accessibility.
- Collaborated with team members to ensure efficient restocking of merchandise on sales floor.
- Facilitated collaboration between production and other departments.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Utilized safety devices and procedures to protect personnel and equipment.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Created appealing displays for routine arrangements and special promotions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Supported team in maintaining cleanliness and orderliness within the store environment.
Sales Associate
Western Beverage
El Paso, TX
02.2021 - 01.2023
- Provided exceptional customer service to enhance shopping experience and foster repeat business.
- Assisted in inventory management, ensuring stock levels met demand and reduced waste.
- Operated point-of-sale systems accurately, processing transactions efficiently and maintaining cash accuracy.
- Collaborated with team members to maintain store cleanliness and organization, promoting a welcoming environment.
- Engaged with customers to identify needs, recommend products, and resolve inquiries effectively.
- Participated in promotional activities, contributing ideas for displays that increased product visibility and sales.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced retail environment.
- Learned product knowledge extensively to provide informed recommendations and enhance customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Assistant Manager
Circle K
El Paso
06.2017 - 01.2021
- Assisted in developing team schedules to enhance operational efficiency and service quality.
- Supported daily operations by managing inventory levels and ensuring product availability.
- Coordinated training sessions for new staff, improving onboarding efficiency and retention rates.
- Implemented process improvements that reduced errors in order processing and increased customer satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Defined clear targets and objectives and communicated to other team members.
Prep Cook
Famous Dave's Bar-B-Que
El Paso, TX
03.2015 - 01.2016
- Prepared ingredients by chopping, slicing, and marinating to ensure timely meal assembly.
- Maintained cleanliness and organization of workstation in compliance with health and safety standards.
- Assisted in inventory management by tracking stock levels and notifying kitchen staff of shortages.
- Collaborated with team members to streamline food preparation processes for efficient service delivery.
- Followed standardized recipes to ensure consistent flavor and presentation of menu items.
- Operated kitchen equipment such as slicers, mixers, and grills while adhering to safety protocols.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Prepared and served various food items in fast-paced Type environment.
Education
Associate of Arts - Education
El Paso Community College
El Paso, TX01-2022
Skills
Customer service
Cooking
Cleaning and organization
Food handling
Multitasking and organization
Hospitality and service industry background
Performance improvement
Teamwork and collaboration
Positive and professional
Calm demeanor
Focused and disciplined
Languages
Spanish
Professional Working
Timeline
MERCHANDISE SERVICE TEAM ASSOCIATE
Lowes Home Improvment
07.2022 - 06.2026
Sales Associate
Western Beverage
02.2021 - 01.2023
Assistant Manager
Circle K
06.2017 - 01.2021
Cook / Prep Cook / Dish Washer / Server
Speedys Mexican Food Restaurant
01.2016 - Current
Prep Cook
Famous Dave's Bar-B-Que
03.2015 - 01.2016
Associate of Arts - Education
El Paso Community College