Karen Porter
Commerce City,CO
Summary
Dynamic leader with a proven track record at Lowe’s HIW, adept in inventory control and fostering customer engagement. Excelled in enhancing team performance and operational efficiency through effective employee training and leadership. Skilled in Microsoft Office and adept at elevating customer satisfaction, demonstrating a commitment to excellence and innovation in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager Merchandise Service Team
Lowe’s HIW
Denver, CO
04.2011 - 02.2025
- Extensive experience in MS Office, inventory control processes, understanding complex mapping tools, client care, and data entry
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Assistant Manager
Diamond Shamrock/ Cornerstore
Denver, CO
04.2009 - 12.2016
- Maintained daily records of sales, invoices and budgets
- Training and mentoring of new/ ongoing associates while maintaining a clean and friendly store
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Leader
PetCo
Denver, CO
04.2005 - 04.2009
- Oversaw merchandising standards, inventory/ shrink control, store organization and cleanliness
- Ensured daily paperwork and bank deposits were completed correctly
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained daily inventory to facilitate successful material distribution.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Maintained positive working relationship with fellow staff and management.
Education
Associates of Applied Science - Computerized Accounting, Income Tax, Fundamentals of Accounting, Marketing and Management Principles
Stevens-henager college
Denver, CO03.2018
Skills
- Inventory control
- Data entry
- Microsoft Office
- Customer service
- Sales analysis
- Employee training
- Visual merchandising
- Team leadership
- Safety compliance
- Employee coaching
- Department oversight
- Display setup
- Customer service and engagement
Timeline
Assistant Store Manager Merchandise Service Team
Lowe’s HIW
04.2011 - 02.2025
Assistant Manager
Diamond Shamrock/ Cornerstore
04.2009 - 12.2016
Team Leader
PetCo
04.2005 - 04.2009
Associates of Applied Science - Computerized Accounting, Income Tax, Fundamentals of Accounting, Marketing and Management Principles
Stevens-henager college