Erin Warren

Retail Manager - Executive Team Leader General Merchandise and Food

Target Corporation

08.2001 - Current

Managed overall talent for store through coaching and training of team members to ensure could effectively perform job functions while encouraging professional development
Oversaw all performance management
Organized and operated different store departments with success measured by increasing sales and positive guest feedback
Supervised between 25 and 80 employees depending upon the seasons and achieved green guest survey results
Worked on projects which provided value to the department and the company
Provided excellent guest service to all guests and solved any issue they may have; efficiently and effectively implement Target's core values and best practices
Extensive experience with visual presentation in clothing and hard goods, including reading schematics and improvising to sell through inventory
Manage teams of employees to complete tasks on tight deadlines, such as inventory, ad sets, and special projects for remodels
Manage teams of employees to build consistent routines for training and personal development
Worked with product vendors to ensure timely product placement, full inventory, and food quality
Followed detailed, self-created task lists and delegated/communicated priorities
Achieved notably positive results in every department I oversaw: Entertainment, Consumables, Guest Experience (including the Target Café and Starbucks), Style, and Closing team
Oversaw passing food safety scores/compliance visits consistently in all consumables departments through safety routines and follow-up
Regularly oversaw all departments as the leader on-duty for day and night shifts
Lead and participated in planning meetings for hiring and training
Followed up on broken computer equipment and performed basic trouble shooting throughout the store
Wrote and delivered dozens of yearly reviews; seasonal termination conversations; developmental feedback conversations with documentation; managed poor performance
Followed all keyed-manager protocols for arming and securing the building without exception - including staying overnight and making phone calls to district management and security vendors
Extensive training for the handling of emergencies and de-escalation of tension with customers and/or the team
Oversaw supply ordering for store-use
Accessed reports and utilized numerical information to drive sales and service results; used reporting to help manage payroll numbers
Excellent writer and speed-reader
Have used Microsoft products (Word, Excel, PowerPoint, Adobe), familiar with ordering in SAP and comfortable learning new computer programs.