Joshua Merrill
Lewiston,ME
Summary
Accomplished leader and salesman with expertise in staff management and customer relations, honed at Target and Lowe's. Proven track record in operational excellence and inventory optimization. Dedicated to delivering top level customer service across multiple avenues. Adept in fostering team development and driving sales growth through strategic merchandising and interactive communication. Skilled in problem-solving and time management, ensuring superior service delivery.
Overview
11
11
years of professional experience
Work History
Executive Team Leader General Merchandise & Food Sales
Target
01.2024 - Current
- Achieved operational excellence by leading team in training and development initiatives.
- Streamlined inventory management processes to improve efficiency and minimize stock
- Oversaw entire operational activities within 45 million dollar store
- Mentored, guided, and cultivated a team of leaders.
- Drafted schedules for over one hundred employees
Assistant Store Manager
Lowes Home Improvment
05.2022 - 01.2024
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Merchendising Service Manager
Lowes Home Improvment
12.2021 - 05.2022
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
Department Supervisor Inside/Outside Garden
Lowe's
12.2020 - 12.2021
- Prepared and recommended long-range plans for development of department personnel.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established time frames.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Oversaw activities of 10-15-person team, disciplining and motivating employees to maximize performance.
Kitchen Designer
Lowe's
12.2018 - 12.2020
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Maintained relationships with installers and suppliers.
- Planned and presented project quotes for custom designs.
- Created professional presentations using 20/20 to creatively communicate design intent and direction.
- Designed custom kitchen layouts tailored to client specifications and preferences.
- Collaborated with clients to select materials, finishes, and appliances for optimal functionality.
- Managed project timelines and ensured adherence to budgetary constraints throughout design process.
- Built strong relationships with clients by providing exceptional service and frequent communication throughout the entire design process.
Sales Specialist
The Home Depot Inc
01.2015 - 12.2018
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Education
Ancient History
University of New Hampshire
Durham, NHAssociate Of Applied Arts - History
Merced College
Merced, CA01-2016
High School Diploma - General Studies
Merced High School
Merced, CA06-2013
Skills
- Staff Management
- Store Merchandising
- Point of Sale Systems
- Interactive Communication Skills
- Leadership Competency
- Customer Relations
- Time management
- Problem-solving
- Stock management
- Operations
- Order management
- Systems and software programs
- Forklift Operation
Timeline
Executive Team Leader General Merchandise & Food Sales
Target
01.2024 - Current
Assistant Store Manager
Lowes Home Improvment
05.2022 - 01.2024
Merchendising Service Manager
Lowes Home Improvment
12.2021 - 05.2022
Department Supervisor Inside/Outside Garden
Lowe's
12.2020 - 12.2021
Kitchen Designer
Lowe's
12.2018 - 12.2020
Sales Specialist
The Home Depot Inc
01.2015 - 12.2018
Ancient History
University of New Hampshire
Associate Of Applied Arts - History
Merced College
High School Diploma - General Studies
Merced High School