- Dentrix
Joseline Carias
Office Manager
Annandale,VA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 17 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Office Manager
Dental Health Center Of Northern Virginia
Annan , VA
2018.02 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
Office Manager
Nova Dental Partners
Alexandria , VA
2007.05 - 2018.12
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Corresponded with clients through email, telephone or postal mail.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
Education
Associate of Arts - General Studies
NOVA Community College
Annandale, VA 2006.08 - 2009.05
Skills
- Administrative support
Software
- X-ray Certification
- Excel
Certification
- CPR Certified
Timeline
- OSHA/HIPPA Compliance Training
2022-03
- CPR Certified
2021-09
Office Manager
Dental Health Center Of Northern Virginia
2018.02 - Current
Office Manager
Nova Dental Partners
2007.05 - 2018.12
Associate of Arts - General Studies
NOVA Community College
2006.08 - 2009.05
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