JOSELUIS ARROYO ROJAS
Fleet Operations Manager
Madera,CA
Summary
Talented Shop Foreman with 10 years of Automotive experience. Keeps team members on-task to optimize workflow and meet challenging project deadlines. Experienced in training, coaching and motivating employees.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shop Foreman
California's Great America
Santa Clara, CA
02.2022 - Current
- Manage materials inside shop and at job locations.
- Oversee maintenance and repair of shop equipment.
- Verify safe and proper operation of wide range of power tools, equipment and instruments.
- Direct daily operations of team of 5 technicians and shop professionals.
- Train and coach employees to improve performance and skills.
- Manage staff hiring, training, and supervision.
- Partner with various managers from different departments for different needs.
- Build relationships with 3rd party vendors.
- Used hand and power tools, equipment and instruments accurately.
Owner/Operator
Birria Rojas LLC
San Jose, CA
03.2021 - 01.2022
- Worked in collaboration with family business partner in establishment, set up and operational tasks of mobile food truck, known as Birria Rojas, LLC
- Recruited, hired and trained initial personnel, working to establish key internal functions.
- Met face to face with city personnel to gain permits; assisted in selection of food truck vehicle and needed parameters
- Purchased all supplies and equipment and maintained inventory
- Strategized advertising through social media; created logo and marketing strategies
- Also established rapport with business owners to allow operations at their vicinities
- Supported all daily tasks, including cashiering, food prep, compiling orders to go and clean up
- Provided customer service, worked efficiently to serve customer’s requests.
- Managed day-to-day business operations.
- Managed over 45 customer calls per day.
Service Advisor
RepairSmith
San Jose, CA
03.2020 - 11.2020
- Served as first point of contact in initially setting appointments with customers for service and repairs.
- Met customers upon arrival to shop daily.
- Provided attentive listening to customer’s needs.
- Performed further diagnostics along with time estimates and costs with full transparency
- Utilized consultative selling approach to guide customers in planning for ongoing maintenance and repairs of their vehicles.
- Highly instrumental in retaining customers and gaining sales.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Contacted clients to verify account information and maintain accuracy, resulting in 80% increase in client satisfaction.
Automotive Technician
RepairSmith
San Jose, CA
07.2019 - 03.2020
- Initial role responsible to diagnose vehicles, provide estimates of repair and perform technical repairs on all makes and models of vehicles within scope of shop operations.
- Shop excluded items included steering rack, fuel tank or engine teardown.
- Managed high volume daily inflow of work.
- Performed diagnostics on incoming vehicles; provided labor and time estimates; subbed out work to partner shops when needed.
- Ensured customer satisfaction and assurance of leaving with a safe vehicle.
- Provided collaborative team support to solve technical problems quickly and accurately.
- Also communicated effectively to customers and met time demands of complete work.
Service Store Manager
Pep Boys Auto Parts & Service
San Jose, CA
02.2019 - 07.2019
- Mentored team of employees on shop policies, professional growth, and products and services.
- Provided product and pricing information to customers; also processed their sales transactions and ensured positive customer experience.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Built sales volume through technical and mechanical knowledge.
- Maximized customer retention by resolving issues in timely manner.
- Assisted in recruiting, hiring and training of team members.
Shop Foreman
CarMax
Fremont, CA
11.2017 - 02.2019
- Supervised and mentored up to 15 team members and facilitated daily operations to drive business growth
- Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
- Utilized opportunities to increase skills on varying vehicles needing repair and maintenance
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Determined schedules and assignments of work activities for up to 15 team members, considering work priority, availability of equipment and skill of personnel.
Automotive Technician
Mercedes Benz of Fresno
Fresno, CA
08.2017 - 11.2017
- Completed customer orders and warranty services according to manufacturer specifications
- Performed maintenance and tune-ups on vehicles.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Automotive Technician
CarMax
Fremont, CA
01.2017 - 08.2017
- Performed minor maintenance and tune-ups, servicing air conditioning systems, changing, and topping off fluids and completing maintenance inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Automotive Technician
Beshoff Motorcars
San Jose, CA
10.2013 - 12.2016
- Inspected damaged vehicles, estimated repair costs, and calculated deductibles.
- Diagnosed malfunctions and expedited resolutions.
- Utilized specialized tools to detect leaks in fuel and cooling systems.
- Delegated jobs to subordinates and monitored quality of work.
- Attended safety meetings and implemented policies for team members.
- Completed customer orders and warranty services according to manufacturer specifications.
- Flew to multiple states for specific vehicle trainings.
Shop Supervisor / Automotive Technician
RCHAuto
Gilroy, CA
06.2011 - 10.2013
- Learned systems and components of vehicles.
- Read and understood technical documentation in order to complete accurate repairs.
- Performed minor maintenance of vehicles.
- Gained new skills through enthusiasm and eagerness to learn.
- Maintained positive relationships with customers and ensured satisfaction.
- Checked incoming orders and organized new stock.
- Inventoried supplies regularly and reported needs to management.
- Managed inventory control, cash control and store opening and closing procedures.
Education
Automotive Certificates - Automotive Technology
Evergreen Valley College
San Jose, CA06.2015
Skills
- Microsoft Excel, Word, & Teams
- Multitasking and Organization
- Shift Scheduling
- Customer Service
- Cash Management
- Recruiting and Hiring
- Employee Training
- Inventory Management
- Sales Tracking
Certification
BLS from American Heart Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shop Foreman
California's Great America
02.2022 - Current
Owner/Operator
Birria Rojas LLC
03.2021 - 01.2022
Service Advisor
RepairSmith
03.2020 - 11.2020
Automotive Technician
RepairSmith
07.2019 - 03.2020
Service Store Manager
Pep Boys Auto Parts & Service
02.2019 - 07.2019
Shop Foreman
CarMax
11.2017 - 02.2019
Automotive Technician
Mercedes Benz of Fresno
08.2017 - 11.2017
Automotive Technician
CarMax
01.2017 - 08.2017
Automotive Technician
Beshoff Motorcars
10.2013 - 12.2016
Shop Supervisor / Automotive Technician
RCHAuto
06.2011 - 10.2013
Automotive Certificates - Automotive Technology
Evergreen Valley College
BLS from American Heart Association.
Similar Profiles
Isah Barragan-DuncanIsah Barragan-Duncan
Certified Ride Operator at California's Great AmericaCertified Ride Operator at California's Great America
Tiandra LeeTiandra Lee
Ride Operator at California's Great AmericaRide Operator at California's Great America
Brigitte ReynoldsBrigitte Reynolds
Games Associate at California's Great AmericaGames Associate at California's Great America