Jose Luis Herrera
Englewood,NJ
Summary
Highly experienced Fine Dining Server with over 20 years of professional service experience, including work with Royal Caribbean International. Known for delivering luxury-level guest experiences, impeccable table service, and personalized attention in high-pressure, upscale environments. Strong interpersonal skills, refined presentation, and a passion for hospitality excellence.
Overview
13
13
years of professional experience
Work History
Server - Asst. Manager
Tijuana Joe's Cinco
Marietta, GA
03.2022 - 08.2025
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Demonstrated menu knowledge by effectively communicating specials and answering food-related questions.
- Collaborated with kitchen staff to streamline order delivery processes, enhancing efficiency.
- Managed inventory control, reducing waste through effective stock management strategies.
Server
Amanyara Resort
Turks And Caicos
02.2020 - 12.2021
- Managed cash register operations, processing payments accurately and efficiently.
- Supported team members during peak hours to ensure smooth restaurant operations.
- Adapted quickly to changing menus and service protocols, enhancing workflow efficiency.
- Participated in training sessions to develop skills in food safety and customer interaction techniques.
Head Waiter
Royal Caribbean International
Miami
06.2012 - 09.2019
- Supervised team of waitstaff to ensure high-quality service standards and guest satisfaction.
- Implemented training programs for new employees, enhancing service efficiency and knowledge retention.
- Coordinated dining room operations, optimizing workflow and minimizing service delays during peak hours.
- Developed menus in collaboration with culinary teams, focusing on seasonal ingredients and guest preferences.
Education
M.D. - Wine History
E.A.N
Bogota COLOMBIA07-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Fine Dining & Luxury Service
Upscale Guest Experience
Wine, Cocktails & Menu Knowledge
VIP & International Guest Service
Table Etiquette & Elegant Presentation
POS Systems & Order Accuracy
Upselling & Guest Retention
Teamwork in High-Volume Environments
Languages
English
Professional Working
Timeline
Server - Asst. Manager
Tijuana Joe's Cinco
03.2022 - 08.2025
Server
Amanyara Resort
02.2020 - 12.2021
Head Waiter
Royal Caribbean International
06.2012 - 09.2019
M.D. - Wine History
E.A.N