Jose Luis Lagunas Fabian
Laguna Niguel,California
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at Maggiano's Restaurant. Proven ability to enhance guest engagement through upselling techniques and personalized service, resulting in increased sales.
Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
8
8
years of professional experience
Work History
Server
Maggiano's Restaurant
10.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Skyloft
03.2017 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Barista
Starbucks
01.2021 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
BBA - Criminal Justice
California State University Fullerton
Fullerton, CA05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Bilingual in Spanish
Languages
Spanish
Timeline
Server
Maggiano's Restaurant
10.2023 - Current
Barista
Starbucks
01.2021 - 10.2021
Server
Skyloft
03.2017 - 08.2023
BBA - Criminal Justice
California State University Fullerton
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