Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joselvy Andrea Gonzalez

Astoria,NY

Summary

Dynamic professional with strong organizational and staff management skills. Experienced in enhancing office operations and delivering exceptional customer service, ready to leverage expertise to optimize resource management and drive team success.

Overview

5
5
years of professional experience

Work History

Office Manager

Development Construccion
01.2025 - 02.2026
  • Coordinated office operations, ensuring efficient workflow and timely completion of projects.
  • Managed scheduling and communication for team meetings, enhancing collaboration among departments.
  • Implemented inventory tracking system, optimizing resource management and reducing waste.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Manager

Fellini Cafe
08.2023 - 12.2024
  • Managed daily operations to ensure seamless service delivery and customer satisfaction.
  • Supervised staff, fostering teamwork and improving workflow efficiency.
  • Trained new employees on cafe policies, procedures, and customer service standards.
  • Implemented inventory management practices to optimize supply usage and reduce waste.
  • Developed and maintained relationships with suppliers to enhance menu offerings and quality.
  • Coordinated promotional events to attract new customers and increase sales revenue.

Cocktail Server

Butterfly Soho and Above60 Rooftop (MSH)
02.2021 - 08.2023
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Managed cocktail orders efficiently, prioritizing tasks to optimize service flow during peak hours..
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.

Education

No Degree - English

The English Language Center (TELC)
Queens, NY
12-2020

Bachelor of Science - Petroleum Engineering

Universidad Del Zulia
Venezuela
07-2016

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Office Manager

Development Construccion
01.2025 - 02.2026

Manager

Fellini Cafe
08.2023 - 12.2024

Cocktail Server

Butterfly Soho and Above60 Rooftop (MSH)
02.2021 - 08.2023

No Degree - English

The English Language Center (TELC)

Bachelor of Science - Petroleum Engineering

Universidad Del Zulia