Joselyn Alonso
Bloomington,CA
Summary
Experienced operations and customer service leader with a strong track record in team management, process improvement, and training. Adept at optimizing workflows, elevating customer experience, and driving team performance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Dispensary Manager
Stiiizy
San Bernardino, CA
03.2019 - 06.2025
- Supervised and scheduled a team of 8+ employees, fostering accountability, efficiency, and strong team performance.
- Managed inventory levels, optimizing stock management and product availability.
- Trained and mentored staff on customer service excellence, product knowledge, and compliance.
Restaurant Hostess
TGI Fridays
Ontario, CA
09.2018 - 02.2019
- Greeted and seated guests, ensuring a welcoming atmosphere and seamless service flow.
- Managed reservation systems, optimizing seating arrangements for efficiency and guest satisfaction.
- Coordinated with waitstaff to communicate guest needs and enhance service delivery.
Drive-Thru Cashier
Burger King
Bloomington, CA
02.2016 - 08.2018
- Processed customer orders efficiently, ensuring accuracy and timely service.
- Managed cash register operations, handling transactions securely and maintaining balanced drawers.
- Enhanced drive-thru workflow by implementing streamlined communication methods with kitchen staff.
Education
High School Diploma -
Rialto High School
Rialto, CA06-2018
Skills
- Employee training
- Customer service
- Scheduling coordination
Languages
Spanish
Native or Bilingual
Timeline
Dispensary Manager
Stiiizy
03.2019 - 06.2025
Restaurant Hostess
TGI Fridays
09.2018 - 02.2019
Drive-Thru Cashier
Burger King
02.2016 - 08.2018
High School Diploma -
Rialto High School