Joselyn Garcia
Union,NJ
Summary
Dynamic leader with a proven track record at Amazon LLC, adept in business management and customer relations. Spearheaded quality control initiatives, reducing customer returns, and enhancing satisfaction. Excelled in financial oversight at La Casa Del Ceviche restaurant, driving cost reduction and profit growth. Skilled in coaching teams for peak performance, embodying exceptional performance.
Overview
8
8
years of professional experience
Work History
Owner
La Casa Del Ceviche
08.2022 - Current
- Directed all aspects of business operations, including financial management, issue resolution, and delivery of exceptional customer service.
- Monitored the inventory management system to implement cost-saving alternatives.
- Reviewed and approved menu changes to ensure alignment with profitability goals.
- Oversaw profit margins to maximize business growth while maintaining high levels of customer support.
Quality Lead
Amazon LLC
04.2020 - 08.2023
- Led a team of 10 quality control associates in a high-volume Amazon fulfillment center.
- Implemented rigorous quality control measures to minimize customer service returns and enhance customer satisfaction.
- Evaluated team performance daily to identify and address areas for improvement.
Key Holder
Kearny Plaza Discount Liq.
06.2017 - 01.2020
- Ensured store security by opening and closing according to established procedures.
- Supervised and trained junior staff by assigning duties, providing constructive feedback, and offering coaching to enhance performance.
- Guided customers in selecting products and efficiently processed transactions at checkout.
- Maintained exceptional customer service standards at all times.
Education
High School Diploma -
Kearny High School
Kearny, NJ2017
Skills
- Customer relations
- Relationship building
- Verbal and written communication
- Business management
- Cost reduction
- Budget development
- Customer service management
Languages
Spanish
English
Timeline
Owner
La Casa Del Ceviche
08.2022 - Current
Quality Lead
Amazon LLC
04.2020 - 08.2023
Key Holder
Kearny Plaza Discount Liq.
06.2017 - 01.2020
High School Diploma -
Kearny High School
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