Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joselyn Rosales

Astoria,NY

Summary

Dynamic leader with a proven track record at Sweetbriar, enhancing customer satisfaction. Expert in food safety and presentation, I excel in staff development and problem-solving, significantly improving team performance and dining experience. Passionate about mentoring, hospitality and culinary arts.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Director

Sweetbriar
Manhattan, NY
04.2023 - Current
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assisted in executing special events and catering services.
  • Assisted staff by serving food and beverages or bussing tables.
  • Maintained accurate records of sales transactions and other financial information.
  • Facilitated communication between waitstaff and kitchen staff during peak hours.

Expeditor

Bricolage
Brooklyn, NY
05.2021 - 04.2023
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Expedited successful service for 200 covers every weekend
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Barista

Starbucks
Astoria, NY
09.2019 - 05.2021
  • Maintained and operated espresso machines, blenders, commercial coffee brewers and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Cashier / Prep Cook

Sunnyside Pizza
Sunnyside, NY
05.2017 - 09.2019
  • Handled cash register tasks for cash, check, and credit card payments with high accuracy.
  • Organized time-saving measures by cleaning, peeling, and slicing fruits and vegetables ahead of cooking.
  • Accurately measured and mixed ingredients following precise recipes.
  • Created new recipes and updated existing ones to reflect changing trends and customer preferences.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.

Education

High School Diploma -

Brooklyn Technical High School
Fort Greene, Brooklyn
06.2016

Skills

  • Food Presentation
  • Food Safety
  • Hospitality service expertise
  • Effective leader
  • Coaching and mentoring
  • Problem-Solving
  • Staff development

Certification

Food Protection

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Service Director

Sweetbriar
04.2023 - Current

Expeditor

Bricolage
05.2021 - 04.2023

Barista

Starbucks
09.2019 - 05.2021

Cashier / Prep Cook

Sunnyside Pizza
05.2017 - 09.2019

High School Diploma -

Brooklyn Technical High School

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Joselyn Rosales