Joselyn Trinidad
Aurora,IL
Summary
Dependable Crew Member experienced in delivering exceptional customer service and maintaining high operational standards. Achieved customer loyalty through effective communication and problem-solving skills, consistently enhancing team performance in fast-paced environments. Focused on promoting efficiency and quality by implementing innovative organizational methods.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Crew Member
Portillos
Naperville, Illinois
02.2025 - 08.2026
- Assisted customers with menu selections and provided exceptional service.
- Maintained cleanliness of dining area and workstations throughout shifts.
- Operated kitchen equipment safely and efficiently during busy periods.
- Handled cash register transactions and processed customer payments accurately.
- Resolved customer inquiries and complaints in a friendly manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Set up dining room by organizing tables with condiments, napkins, and utensils for customer convenience. tables with condiments, napkins and other necessities prior to seating guests.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Upsold menu items to enhance customer dining experiences effectively.
- Prepared food items following recipes and quality standards.
Sales Associate
Gap Inc
Aurora, IL
08.2024 - 10.2024
- Processed transactions accurately using the point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Handled customer inquiries and resolved issues professionally and promptly.
- Engaged with customers to build relationships and encourage repeat visits.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Used technology resources to assist customers in locating and selecting items.
- Maintained store appearance by organizing merchandise and cleaning displays.
- Organized stockroom to ensure efficient product retrieval and inventory management.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
East Aurora High School
Aurora, ILSkills
- Cash handling
- Food safety
- Order fulfillment
- Taking orders
- Beverage preparation
- Service speed
- Stock organization
- Cleaning and sanitizing
- Store opening and closing
- Operational guidelines
- Time management
- Multitasking and organization
- Task prioritization
- Customer service
- Customer engagement
- Effective communication
- Team collaboration
- Problem resolution
- Problem-solving
- Telephone etiquette
- Basic math
- Product knowledge
- Reliability and punctuality
- Initiative and Self-motivation
- Self-discipline
- Flexible schedule
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Through all four years of my high school experience, I was enrolled in the JROTC program I also participated in some competitions and some parades
Affiliations
- I played volleyball during my freshman year of high school
- I’m currently trying to enlist into the United States Marines
Timeline
Crew Member
Portillos
02.2025 - 08.2026
Sales Associate
Gap Inc
08.2024 - 10.2024
East Aurora High School