JOSELYN VELASQUEZ
Hamburg,PA
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Fastenal
10.2023 - Current
- Operated forklifts and pallet jacks for efficient inventory management.
- Maintained accurate inventory records through regular cycle counts and audits.
- Collaborated with team members to optimize workflow and reduce processing time.
- Trained new employees on safety protocols and operational procedures.
- Picking
- Receiving
- Replenishing
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Package Handler
FedEx
04.2023 - 01.2024
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Line Team Lead
Menasha
01.2023 - 03.2023
- Supervise group assigned for the work to be done for the day at warehouse. Fill out paperwork and work on computers. Temp job.
- Led team in achieving operational goals through effective workflow management.
Food Service
Aramark
10.2021 - 12.2022
- Serve food to students at Wilkes University, prepare food, clean work station.
Warehouse
Shipmonk
11.2020 - 09.2021
- Replenishing, Forklift, Packing, Picking. Worked as temp and then hired.
Customer Service Representative
Optum-United Healthgroup
08.2017 - 11.2020
- Sell insurance, answer customer questions questions, accept payments, help providers with questions on claims.
Food service
Sam's Club
08.2015 - 08.2017
- Cashier, prepare food, restock.
Warehouse
Fastenal
11.2016 - 04.2017
- Rf scanning, place items in indicated boxes.
Education
Highschool Diploma -
Louis E Dieruff
06.2010
Some College - undefined
Luzerne County Community College
Skills
- Customer service
- Critical thinking
- Data entry
- Microsoft Excel
- Payment processing
- Call center operations
- Goal oriented
- Cash register operation
- Pallet jacks
- Forklift operations
Languages
Spanish
Full Professional
Timeline
Warehouse Worker
Fastenal
10.2023 - Current
Package Handler
FedEx
04.2023 - 01.2024
Line Team Lead
Menasha
01.2023 - 03.2023
Food Service
Aramark
10.2021 - 12.2022
Warehouse
Shipmonk
11.2020 - 09.2021
Customer Service Representative
Optum-United Healthgroup
08.2017 - 11.2020
Warehouse
Fastenal
11.2016 - 04.2017
Food service
Sam's Club
08.2015 - 08.2017
Some College - undefined
Luzerne County Community College
Highschool Diploma -
Louis E Dieruff