JOSELYN YANEZ
East Hills Chevrolet of Douglaston
Elmont,USA
13
years of professional experience
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction while efficiently managing multiple tasks simultaneously. Highly-motivated employee with desire to take on new challenges.
Work History
Receptionist Administrator
1 Year 7 Months- Managed incoming calls and directed inquiries to appropriate departments.
- Coordinated scheduling for service appointments and maintained calendar efficiency.
- Assisted customers with vehicle inquiries, quotes and updates on their serviced vehicle.
- Built positive relationships with customers to increase repeat business.
- Resolved customer complaints quickly and efficiently to maintain customer satisfaction.
- Operated cash register to record transactions accurately.
- Handled cash, card, check transactions and maintained payments records.
- Managed multiple tasks and met time-sensitive deadlines while working under a high pressure work environment.
- Assisted with onboarding new clients and securing paperwork completion.
- Tracked important information in Software spreadsheets, keeping track on payments from insurance.
Optical Sales Associate/Receptionist
2 Years 2 Months- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and pre-testing procedure.
- Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
- Answered calls to schedule eye exams and verifying insurance provider coverage.
- Educated customers on proper lens care practices to prolong the life of their eyewear investments.
- Processed insurance claims accurately and promptly, minimizing wait times for customers.
- Assigned to manage testing area.
TECHNICIAN/TESTING SUPERVISOR
5 Years- Achieved employment of the month in 2015 as a result of managing smoothly and singlehandedly the diagnostic room
- Optimized patient flow by actively communicating with team members to improve exam efficiency and minimize patient wait time
- Reviewed and documented patient medical history, performed eye pressure, Lensometry, Autorefractor, Glare test, Manifest Refraction and Vision Acuity test
- Communicated with patients regarding postoperative care, in-office procedures and general patient concerns
- Provided assistance to multiple optometrist simultaneously including pharmacy calls, sterilizing instruments and prep instruments for in-office procedures
MEDICAL ASSISTANT INTERN
3 Months- Shadowed senior technicians and physicians during which patients were being examined in the work-up, imaging and discharged rooms
- Periodically trained and introduced by team members along with physicians the technical eye care given in the ophthalmology medicine
- Including hands-on practice and note taking method
Education
Associates - Medical Assistant
Associates - Early Childhood Education
Skills
Strong Knowledge in Microsoft Word
Excel
Power Point
Bilingual- English/Spanish
Teamwork
Adaptability
Organization and time management
Costumer service
Timeline
Receptionist Administrator
East Hills Chevrolet of Douglaston
02.2025 - CurrentRead More
Optical Sales Associate/Receptionist
Pearle Vision
01.2019 - 03.2021Read More
TECHNICIAN/TESTING SUPERVISOR
Fromer Eye Center
12.2013 - 12.2018Read More
MEDICAL ASSISTANT INTERN
Fromer Eye Center
09.2013 - 12.2013Read More
Borough of Manhattan Community College
Associates from Early Childhood Education
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Wood Tobe-Coburn School
Associates from Medical Assistant
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