Joseph Abraham
Redlands,CA
Summary
work-oriented, goal-driven individual and willing to go above and beyond normal job expectations. " A resume is just a piece of paper until you meet the people behind it ".
Overview
5
5
years of professional experience
Work History
Bartender
LOOK Cinemas
08.2023 - Current
- Served high customer volumes of 3000 guests
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Store Manager
Spencer's Gifts/Spirit Halloween/
07.2021 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted with hiring, training and mentoring new staff members.
Tier 2 Associate
Amazon
06.2019 - 07.2021
- Supervised warehouse operations by managing employees during shifts.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Double-checked records, daily reports, and inventory transactions to identify and correct variances.
- Oversaw upkeep of equipment and physical condition of the warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Handled fright and parcel shipment schedules, return and transfer processes, and oversight of daily warehouse operations.
Education
Bachelors - Nursing
Loma Linda University
Ash Hill, CA08.2025
Associate of Science - Mathematics And Computer Science
Riverside City College
Riverside, CA06.2023
Skills
- Suggestive Selling
- Customer service expertise
- Customer Service
- Team Leadership
- Strategic Planning
- Time Management
- Problem-Solving
- Multi-tasking strength
- Upselling
- Guest Relations
Timeline
Bartender
LOOK Cinemas
08.2023 - Current
Store Manager
Spencer's Gifts/Spirit Halloween/
07.2021 - 04.2023
Tier 2 Associate
Amazon
06.2019 - 07.2021
Bachelors - Nursing
Loma Linda University
Associate of Science - Mathematics And Computer Science
Riverside City College