Joseph Adaki
Manalapan,USA
Summary
Dynamic professional with extensive experience in customer relationship management, dedicated to achieving exceptional customer satisfaction and retention. Proven ability to leverage persuasive communication techniques to drive sales and cultivate lasting customer loyalty. Strong collaborator, consistently working with team members to meet sales objectives while fostering a positive and engaging store environment. Committed to enhancing the overall customer experience through strategic problem-solving and proactive engagement.
Overview
6
6
years of professional experience
Work History
Member Services
Pickleball Kingdom
Hamilton, NJ
05.2025 - Current
- Welcome and assist 80+ members and guests daily while maintaining smooth facility operations.
- Manage 300+ weekly court reservations, reducing booking errors by 20%.
- Promote memberships, clinics, and youth programs, contributing to 25+ new memberships and a 10% increase in monthly program participation.
- Assist in coordinating 50+ weekly facility events including open play sessions, tournaments, and private group bookings.
- Support tournament operations for 100+ participants, improving event flow efficiency by 15%.
- Resolve scheduling conflicts and member concerns to maintain strong member satisfaction and repeat participation.
- Track inventory of supplies used during events, ensuring availability for smooth operations.
- Built strong relationships with members to promote health, wellness and available services.
- Https://pickleballkingdom.com/clubs/hamilton-nj/
Marketing & Sales Associate
MegaMarble
Brooklyn, NY
01.2020 - 09.2021
- Managed 50+ daily customer inquiries, increasing lead engagement and contributing to an estimated 15% growth in scheduled consultations.
- Generated and followed up on sales leads, helping convert inquiries into consultations and contributing to a 10–15% increase in monthly sales opportunities.
- Prepared accurate price estimates for quartz, marble, and granite countertops while improving estimate turnaround time by 20%.
- Promoted company products and services to new and returning customers, supporting repeat customer growth of approximately 10%.
- Collaborated with team members to track customer data and follow up on leads, improving response efficiency by 15%.
- Coordinated with vendors and contractors to ensure accurate project details and smooth order fulfillment, reducing order discrepancies by 10%.
- Https://megamarble.com/
Education
Bachelor of Science - Sport Management
Rutgers University
New Brunswick, NJ08-2025
Skills
- Facility Operations & Event Coordination
- Microsoft Office (Word, Excel, PowerPoint)
- Sales, Lead Generation & Membership Growth
- Data Entry & Administrative Reporting
- Digital Content Production (CapCut)
- Member Relations & Conflict Resolution
- Problem-solving skills
- Customer service
- Relationship building
- Brand awareness
Languages
Hebrew
Professional Working
English
Native or Bilingual
Timeline
Member Services
Pickleball Kingdom
05.2025 - Current
Marketing & Sales Associate
MegaMarble
01.2020 - 09.2021
Bachelor of Science - Sport Management
Rutgers University