Rodolfo Reyes
Coachella,USA
Summary
- Guided team members in completing tasks efficiently in high-volume manufacturing settings.
- Assisted in refining processes to boost team output and meet production goals.
- Adapted quickly to new tasks and followed instructions to ensure quality work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Services
O'Donnel's Golf Club
Palm Springs, CA
11.2023 - Current
- Achieved high member satisfaction through exceptional customer service and effective inquiry resolution.
- Collaborated with teams to implement impactful solutions based on member feedback.
- Streamlined office operations by matching check stubs to invoices and filing necessary documents.
- Enhanced member experience by assisting with password resets for the website.
- Accurately entered daily play data and checks into ForeUp.
- Created a comprehensive demographic list of members and uploaded their photos to the website.
- Developed a new T-Sheet and organized member bag tags for easy identification.
- Established a computerized bag storage system in the cart barn for improved efficiency.
- Updated the website to reflect current member status, ensuring accurate information.
- Organized and cleaned garages for optimal cart storage.
- Improved course aesthetics by pressure washing signage and clearing leaves from the patio before events.
- Refurbished and painted a bench in the pushcart garage to enhance facility appearance.
- Contributed to the construction of hallway cabinets and new office furniture.
- Assembled dining carts for restaurant use, ensuring readiness for service.
- Steamed curtains in the GM office to maintain a professional environment.
Golf Cart Attendant
PGA West
Coachella, CA
04.2021 - 09.2023
- Delivered exceptional customer service by assisting guests with golf cart rentals and inquiries.
- Maintained cleanliness and organization of golf carts, ensuring readiness for guest use.
- Assisted in training new staff on operational procedures and safety protocols.
- Managed cart fleet inventory, tracking usage to optimize resource allocation.
- Oversaw daily operations, ensuring compliance with PGA standards and guest satisfaction goals.
- Collaborated with maintenance team to schedule regular servicing of golf carts, enhancing performance.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
Maintenance Manager
McDonald's
Coachella, CA
07.2017 - 04.2021
- Contributed to setting up and executing maintenance scheduling procedures.
- Aided management by providing details on project specifications for onsite improvements.
- Delegated tasks to skilled workers to enhance resource management.
- Logged maintenance schedules and relayed team updates to management.
- Oversaw maintenance schedules to ensure optimal equipment performance and safety compliance.
- Trained and mentored staff on preventive maintenance procedures and safety protocols.
- Conducted regular inspections to identify maintenance needs and prioritize tasks effectively.
Education
High School Diploma - undefined
Coachella Valley High School
Thermal, CA01.2017
Skills
- Organized receipts and assisted in developing an efficient invoicing system
- Followed written instructions accurately and executed tasks effectively
- Resolved issues as they arose
- Directed teams in project management to meet operational objectives
- Oversaw customer service initiatives to improve guest satisfaction
- Supervised restaurant staff to promote smooth operations
- Managed facility maintenance to maintain safety and quality standards
- Promoted food safety compliance across hospitality services
Certification
- Safe Quality Food Certification
- Driver's License
Languages
English - Fluent
Spanish - Fluent
Additional Information
Currently enrolled in the PGA Program
Assessments
- Basic maintenance and repair — Proficient
- September 2023
- Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Full results: Proficient
- Mechanical knowledge — Proficient
- September 2021
- Understanding and applying mechanical concepts and processes
- Written communication — Proficient
- Best practices for writing, including grammar, style, clarity, and brevity
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Sales skills — Proficient
- April 2021
- Influencing and negotiating with customers
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills
- Inventory replenishment Team management
- Materials requisition Heavy lifting
- Daily cleaning and sanitation Trash removal
Timeline
Member Services
O'Donnel's Golf Club
11.2023 - Current
Golf Cart Attendant
PGA West
04.2021 - 09.2023
Maintenance Manager
McDonald's
07.2017 - 04.2021
High School Diploma - undefined
Coachella Valley High School