Joseph Aguilar
Bellflower
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
Work History
Theater Team Member
Cinemark
10.2023 - Current
- Maintained a clean and safe theater environment for patrons by diligently addressing any hazards or cleanliness issues.
- Improved audience satisfaction with effective communication regarding show information, seating arrangements, and special accommodations.
- Promoted a positive work environment among fellow staff members through clear communication, teamwork, and mutual respect.
- Facilitated a positive first impression for patrons by greeting them warmly upon arrival and providing clear directions or assistance as needed.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Guest Service Associate
Knott's Berry Farm
03.2023 - 08.2023
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Provided personalized recommendations for local attractions, enhancing guests'' overall experience.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
Expeditor
Hambones Bar & Grill
01.2022 - 08.2022
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Maintained composure and work quality while under stress.
- Lifted and carried heavy materials.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Confirmed proper placement of products and side items while implementing special instructions.
Education
Mayfair High School
Lakewood, CASkills
- Kitchen Staff Support
- Food Portioning and Packaging
- Beverage and Ice Dispenser Refilling
- Customer Relations
- Safe Work Practices
- Guest Satisfaction
Timeline
Theater Team Member
Cinemark
10.2023 - Current
Guest Service Associate
Knott's Berry Farm
03.2023 - 08.2023
Expeditor
Hambones Bar & Grill
01.2022 - 08.2022
Mayfair High School