Joseph Alberts
Riverton,WY
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Crew Member Shift Manager
Taco Johns
Riverton, WY
11.2021 - 03.2024
- Provided guidance to team members when needed in order to improve efficiency during rush hours.
- Communicated with management regarding any operational issues that arose during the shift.
- Resolved customer complaints in a professional manner.
- Oversaw shift operations, including cash handling and customer relations.
- Ensured all staff followed safety regulations while working with equipment or preparing food items.
- Assigned tasks to crew members and monitored their performance.
- Processed payments at the register accurately and efficiently according to company policy.
- Inspected food preparation areas to ensure compliance with health and safety standards.
- Trained new employees on company policies and procedures.
- Greeted customers and provided excellent customer service.
- Conducted monthly inventory checks to monitor stock levels of food supplies and products.
- Maintained cleanliness of store throughout shift by delegating cleaning duties to team members.
- Ensured all necessary paperwork was completed accurately at end of each shift.
- Monitored stock levels of food supplies, ingredients, and products for the shift.
- Assisted other departments when needed, such as helping out in the kitchen or taking phone orders from customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
GED -
Central Wyoming College
Riverton, WYSkills
- Complaint Handling
- Sanitation Standards
- Promotional planning
- Dress Code Enforcement
- Workplace Safety
- Team motivation
- Policy Enforcement
- Performance Tracking
Timeline
Crew Member Shift Manager
Taco Johns
11.2021 - 03.2024
GED -
Central Wyoming College