Joseph Alvarado
Aurora,CO
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Dispatch Manager
Pioneer Landscape Center
Highlands Ranch, CO
08.2020 - 08.2024
- Managed daily operations of the Dispatch Team to ensure efficient workflow and Customer Service.
- Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.
- Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
Quality Assurance Specialist
24/7 Intouch (Airbnb Campaign)
Aurora, CO
07.2016 - 11.2020
- Oversaw process checks to verify proper completion and correct frequency.
- Trained and led staff on proper QA standards.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Communicated regularly with management to discuss quality trends.
Education
High School Diploma -
Horizon Highschool
Thornton, CO05-2000
Skills
- Strong leadership
- Staff training and development
- Employee performance reviews
- Route planning
- Sales support
- Customer communication
- Schedule coordination
- Budgeting and financial management
- Detail-oriented
- Strong written and verbal communication skills
Timeline
Dispatch Manager
Pioneer Landscape Center
08.2020 - 08.2024
Quality Assurance Specialist
24/7 Intouch (Airbnb Campaign)
07.2016 - 11.2020
High School Diploma -
Horizon Highschool
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