Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Alvarado

Aurora,CO

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience

Work History

Dispatch Manager

Pioneer Landscape Center
Highlands Ranch, CO
08.2020 - 08.2024
  • Managed daily operations of the Dispatch Team to ensure efficient workflow and Customer Service.
  • Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.
  • Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.

Quality Assurance Specialist

24/7 Intouch (Airbnb Campaign)
Aurora, CO
07.2016 - 11.2020
  • Oversaw process checks to verify proper completion and correct frequency.
  • Trained and led staff on proper QA standards.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Communicated regularly with management to discuss quality trends.

Education

High School Diploma -

Horizon Highschool
Thornton, CO
05-2000

Skills

  • Strong leadership
  • Staff training and development
  • Employee performance reviews
  • Route planning
  • Sales support
  • Customer communication
  • Schedule coordination
  • Budgeting and financial management
  • Detail-oriented
  • Strong written and verbal communication skills

Timeline

Dispatch Manager

Pioneer Landscape Center
08.2020 - 08.2024

Quality Assurance Specialist

24/7 Intouch (Airbnb Campaign)
07.2016 - 11.2020

High School Diploma -

Horizon Highschool

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Joseph Alvarado