Adaptable early-career professional with experience in customer service, sales support, and bilingual communication. Strong in building client relationships, explaining options clearly, and resolving concerns quickly. Focused on accurate records, smooth policy processing, and positive customer outcomes.
Work History
Customer Service Representative
2 Months
Hart Insurance Group | The Woodlands, Texas | 08.2026 - Current
Advised clients on insurance coverage options and policy details at agency.
Collected client information for policy applications and renewals.
Maintained client records in agency systems and files.
Responded to customer calls, emails, and service requests.
Developed relationships with new clients through cold calling and referrals from existing customers.
Customer Service Representative
5 Months
Pizza Hut | Houston, Texas | 05.2026 - 10.2026
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Resolved customer concerns with polite, professional communication.
Chihtsai Advisor
5 Months
Chihtsai Hair Care | Houston, Texas | 11.2025 - 04.2026
Supported clients with hair care product guidance and treatment options at Chihtsai Hair Care.
Recommended tailored shampoos, conditioners, and styling products to meet individual hair needs.
Clarified ingredients, application steps, and aftercare instructions, and enhanced customer understanding and care routines.
Addressed customer inquiries about scalp care, hair damage, and routine maintenance, providing expert guidance.
Executed sales transactions accurately at Chihtsai Hair Care. and handled customer service requests at Chihtsai Hair Care.
Education
High School Diploma
Benjamin O. Davis Senior High School | Houston, TX | 05-2026