Joseph Arroyo
Clackamas,OR
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
19
19
years of professional experience
Work History
Service Technician
HD Supply
06.2022 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to problem solve any issues for repairs.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Warehouse Lead
HD Supply
12.2020 - 06.2022
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
- Streamlined order processing for faster turnaround times and increased customer satisfaction.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Enhanced employee productivity with comprehensive training programs and performance evaluations.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
Recieving Associte
Home Depot
10.2015 - 12.2020
- safely offloading merchandise with forklifts and pallet jacks.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- organizing area for scheduled trucks to be delivered and efficiently off loaded.
- Increased customer satisfaction by communicating with drivers and timely execution of interaction.
Receiving Associate
Home Depot
10.2004 - 10.2015
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Streamlined receiving operations for improved organization and faster unloading of deliveries.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
Education
High School Diploma -
Pittsburg High School
Pittsburg, CA06.1999
Skills
- Quality Assurance
- Customer Service
- Preventive Maintenance
- Work Documentation
- Heavy Lifting
- Equipment Troubleshooting
- Technical Support
- Safety Captain
- Extreme Communicator
- Forklift Operator
Timeline
Service Technician
HD Supply
06.2022 - Current
Warehouse Lead
HD Supply
12.2020 - 06.2022
Recieving Associte
Home Depot
10.2015 - 12.2020
Receiving Associate
Home Depot
10.2004 - 10.2015
High School Diploma -
Pittsburg High School