JOSEPH AYRES
Parksley,VA
Summary
Customer-focused with more than 4 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services.
Overview
9
9
years of professional experience
Work History
Mail Processing Clerk
USPS AUXILIARY SERVICE FACILITY
03.2021 - 06.2021
- Sort outgoing/incoming mail to appropriate program distribution
- Load mail onto automated equipment and removing non-processable mail items
- Monitor flow of mail to ensure continuous feed of mail
- Manually move separated mail from mail bins
- Prepares work area to ensure all mail equipment is in place
- Remove sorted mail from bins into appropriate containers for further processing
PSE Conversion Data Operator
USPS REMOTE ENCODING CENTER
09.2017 - 03.2021
- Operates data conversion equipment in transforming information from source documents to computer input forms
- Data Entry
Freight Handler
WALMART DISTRIBUTION CENTER
05.2016 - 11.2016
- Organized freight by separating into different types
- Operated RDS computer to manage freight logs
- Unload trailers
Customer Service Representative
CONVERGYS
01.2012 - 11.2016
- Kept records of customer interactions, recording details of inquiries, updates, or escalations, as well as actions taken
- Processed and managed support cases
- Checked to ensure that appropriate changes and actions were made to resolve customer issues
- Managed customer accounts to ensure access to their entitled support and software
- Handled customer escalations with care
- Handled on average 50-70 calls per day
- Provided primary customer support to internal and external customers
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answered constant flow of customer calls with minimal wait times
Education
Associates Degree - Administrative Support Technology
Eastern Shore Community College
Melfa, VASkills
Data Entry 60-90 WPM
Handling and sorting mail
Workplace safety
Professional telephone demeanor
Identifying errors
Technical Support
Timeline
Mail Processing Clerk
USPS AUXILIARY SERVICE FACILITY
03.2021 - 06.2021
PSE Conversion Data Operator
USPS REMOTE ENCODING CENTER
09.2017 - 03.2021
Freight Handler
WALMART DISTRIBUTION CENTER
05.2016 - 11.2016
Customer Service Representative
CONVERGYS
01.2012 - 11.2016
Associates Degree - Administrative Support Technology
Eastern Shore Community College