Aquandra Joseph
McDonough,GA
Summary
Dynamic Customer Service Representative with a proven track record in high-pressure sales and account management environments. Five years of experience as a personable and responsible Cashier in retail, demonstrating a strong commitment to customer satisfaction. Recognized as a solid team player, consistently contributing to a positive and collaborative work atmosphere. Eager to leverage skills and experience to drive exceptional results in future roles.
Overview
16
16
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
11.2024 - Current
- Tracked outgoing mail to provide accurate customer updates.
- Checked parcels were securely sealed to eliminate losses.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Labeled packages with clear, correct information to reduce mailing errors.
Holiday Clerk
United States Postal Service, USPS
10.2023 - 01.2024
- Greeted, welcomed and offered immediate assistance to store customers.
- Boosted sales through product promotion and direct customer engagement.
- Delivered outstanding service to customers to help locate items and access backorder options for hot products.
- Met customer needs through solution-oriented sales strategies.
Customer Service Representative
IQor(AT&T Asurion)
07.2016 - 01.2018
- Work with customers to assure they're needs with getting a replacement device out as soon as possible. Handling calls in a timely matter and with a great positive attitude. Meeting requirements weekly. Customer service.
PSE Clerk
United States Postal Service, USPS
10.2020 - 01.2021
- Sorted mail according to size, shape and destination.
- Prepared reports to track mail volumes, fees and other related data.
- Weighed mail and computed pricing amounts.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Planned routes and service updates to improve customer satisfaction.
- Provided service and sales to walk-in customers.
- Monitored performance of junior team members and offered support.
PSE Clerk
United States Postal Service, USPS
10.2019 - 01.2020
- Loaded and unloaded shipping containers and vehicles.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Monitored inventory of postage stamps and made orders to replenish.
- Upsold postal services like insurance and tracking.
Front Service Clerk/Cashier
Publix Supermarket
09.2014 - 05.2016
- Worker as a team member performing cashier duties, product assistance and cleaning. Recommended, selected and helped locate merchandise based on customer needs and desires.
After School Care Counselor
YWCA
09.2015 - 02.2016
- Worker as a peer leader performing tutoring duties, supervision with the students while they're outside playing activities(kickball, football,etc) and give the skills on being respectful and having discipline.
Sales Lead
Foot Locker
07.2012 - 04.2015
- Cross trained and provided backup for other customer service representatives when needed. Worked as a team performing cashier duties, product assistance and cleaning. Assisted customers with store and product compliments. Processed merchandise returns and exchanges.
Secretary
Brownsville
06.2011 - 06.2012
- Keep database updated and make sure all the paperwork was filed.
- Internship
Park Leader
City of Miami Parks & Recreation
06.2009 - 12.2009
- Help the younger kids do fun activities, arts & crafts, reading, and math work from time to time. Take the kids to the pool and supervise them while they're in the water.
- Temporary Position
Education
Associate of Arts - Business
Miami Dade College
01.2017
High School Diploma - undefined
Booker T. Washington SHS
01.2012
Skills
- MS Word, Excel, 30 wpm, Data Entry, Internet Explorer Customer Service Oriented
- Administrative Assistant Duties, Faxing, Filing, Switchboard Operations
Accomplishments
- Customer Service
- Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts.
- Sales
- Consistently generated additional revenue through skilled sales techniques
- Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Core Strengths
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Top sales performer
Timeline
Mail Processing Clerk
United States Postal Service, USPS
11.2024 - Current
Holiday Clerk
United States Postal Service, USPS
10.2023 - 01.2024
PSE Clerk
United States Postal Service, USPS
10.2020 - 01.2021
PSE Clerk
United States Postal Service, USPS
10.2019 - 01.2020
Customer Service Representative
IQor(AT&T Asurion)
07.2016 - 01.2018
After School Care Counselor
YWCA
09.2015 - 02.2016
Front Service Clerk/Cashier
Publix Supermarket
09.2014 - 05.2016
Sales Lead
Foot Locker
07.2012 - 04.2015
Secretary
Brownsville
06.2011 - 06.2012
Park Leader
City of Miami Parks & Recreation
06.2009 - 12.2009
Associate of Arts - Business
Miami Dade College
High School Diploma - undefined
Booker T. Washington SHS
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