Joseph Baker
Midway City,OK
Summary
Proactive Inside Sales Representative with extensive experience in customer relationship management, product knowledge, and B2B sales. Successfully increased sales revenue and customer retention through strong client relationships and tailored solutions. Known for collaboration with cross-functional teams and training junior staff to drive sales growth and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Inside Sales Representative
Federal Corporation
10.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Consulted with businesses to supply accurate product and service information.
- Presented professional image consistent with company's brand values.
Inside Sales Representative
KP Supply Co.
10.1996 - 11.2020
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Consulted with businesses to supply accurate product and service information.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
Education
High School Diploma -
Capitol Hill High School
Oklahoma City, OK05.1996
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Product Knowledge
- Relationship Development
- Customer Relationship Management
- Email and Phone Etiquette
- B2B Sales
- Lead Qualification
- Multitasking Abilities
- Teamwork and Collaboration
- Data Entry
Timeline
Inside Sales Representative
Federal Corporation
10.2021 - Current
Inside Sales Representative
KP Supply Co.
10.1996 - 11.2020
High School Diploma -
Capitol Hill High School