Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joseph Bala

Jackson,MI

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender

Veritas
09.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server

Eagles Nest Bar And Grill
03.2022 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Event Staff Member

Grand River Brewery
03.2020 - 03.2022
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Helped organize and manage successful events with attendance of over 300 people.

Education

No Degree - Nursing

Jackson College
Jackson, MI
12.2024

High School Diploma -

Hopkins High School
Hopkins, MI
05.2018

Skills

  • Aloha POS
  • Pair Food and Wine
  • Billing and Payment Processing
  • Safe Serving Knowledge
  • Liquor Law Compliance
  • Hospitality and Accommodation
  • Energetic and Outgoing
  • Hospitality Service Expertise
  • Private Events and Catering
  • Attending Multiple Customers

Certification

  • Tamms Training - 2023
  • CNA Certification - Jackson Intermediate School District - 2023

Timeline

Bartender

Veritas
09.2022 - Current

Server

Eagles Nest Bar And Grill
03.2022 - 09.2022

Event Staff Member

Grand River Brewery
03.2020 - 03.2022

No Degree - Nursing

Jackson College

High School Diploma -

Hopkins High School

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Joseph Bala