Desiree Barcos
Mineola,NY
Summary
Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Enterprise Mobility
03.2023 - Current
- Led branch operations to enhance customer service and drive sales growth.
- Developed training programs to improve staff performance and operational efficiency.
- Oversaw daily branch activities, ensuring compliance with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Operations Manager
Groupe Dynamite
02.2021 - 03.2023
- Streamlined operational processes to enhance efficiency across multiple departments.
- Developed and implemented training programs for team members to improve performance.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Collaborated with cross-functional teams to align operational strategies with business goals.
Behavior Analyst
Happy Hour 4 Kidz
08.2016 - 12.2020
- Conducted assessments to identify behavioral challenges and develop individualized intervention plans.
- Implemented evidence-based strategies to improve social skills and reduce challenging behaviors in children.
- Collaborated with multidisciplinary teams to ensure comprehensive support for students' developmental needs.
- Trained and mentored junior staff on behavior modification techniques and data collection methods.
Education
Master of Science - Human Behavior Psychology
Capella University
Bachelor of Science - Behavioral Science
Mercy College
Skills
- Operations management
- Team player
- Business development
- Team development
- Problem-solving
- Customer service
Timeline
Assistant Branch Manager
Enterprise Mobility
03.2023 - Current
Operations Manager
Groupe Dynamite
02.2021 - 03.2023
Behavior Analyst
Happy Hour 4 Kidz
08.2016 - 12.2020
Master of Science - Human Behavior Psychology
Capella University
Bachelor of Science - Behavioral Science
Mercy College