Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Barnes

Joseph Barnes

Harrisburg,PA

Summary

Accomplished Shift Supervisor with a proven track record at JRN INC, excelling in staff management and customer satisfaction. Expert in employee training and conflict resolution, significantly enhancing team efficiency and operational smoothness. Demonstrates a strong commitment to workplace safety and customer-oriented service, ensuring high-quality standards are consistently met. Motivated Shift Supervisor experienced in restaurant environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 3.5 years of experience to improve operations.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

JRN INC
03.2023 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Team Member/Shift Supervisor

JRN INC
03.2021 - 03.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Marion Senior High School
Marion, VA
06.1994

Skills

Employee Training

Workplace Safety

Staff Management

Customer-Oriented

Training and mentoring

Cash handling expertise

Staff Motivation

Inventory control and record keeping

Safety understanding

Operations Management

Safety awareness

Conflict resolution techniques

Timeline

Shift Supervisor

JRN INC
03.2023 - 08.2024

Team Member/Shift Supervisor

JRN INC
03.2021 - 03.2023

High School Diploma -

Marion Senior High School

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