Joseph Basto
Old Bridge,NJ
Summary
Dedicated service professional with a focus on reliability and goal setting. Experienced in coordinating service operations and resolving complaints effectively, aiming to enhance operational efficiency and customer loyalty.
Overview
4
4
years of professional experience
Work History
Service Manager
Trinity Cadillac
Englewood Cliffs, NJ
10.2024 - 04.2026
- Supervised service team to enhance customer satisfaction and operational efficiency.
- Analyzed service reports to identify areas of improvement.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Coordinated daily service operations, ensuring adherence to company standards and procedures.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored service staff performance and provided feedback for improvement.
Service Advisor
Trinity Cadillac
Englewood Cliffs, NJ
08.2023 - 09.2024
- Assisted customers with inquiries, ensuring thorough understanding of services and products offered.
- Managed service appointments, optimizing scheduling for efficiency and customer satisfaction.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Parts Assistant
Bell Mitsubishi
Rahway, NJ
04.2022 - 07.2023
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of parts.
- Processed customer orders efficiently, coordinating with sales team to fulfill requests.
- Maintained cleanliness and organization of parts department, enhancing workflow efficiency.
- Collaborated with technicians to identify required parts for repairs and maintenance tasks.
- Processed orders and returns efficiently, enhancing customer satisfaction through accurate fulfillment.
Education
High School Diploma -
Old Bridge High School
Old Bridge06-2022
Skills
- Positive attitude
- Problem-solving
- Customer service
- Reliable and responsible
- Conflict resolution
- Trustworthy and honest
- Workplace safety
- Service scheduling
- Policy and procedure enforcement
- Goal setting
Timeline
Service Manager
Trinity Cadillac
10.2024 - 04.2026
Service Advisor
Trinity Cadillac
08.2023 - 09.2024
Parts Assistant
Bell Mitsubishi
04.2022 - 07.2023
High School Diploma -
Old Bridge High School