Joseph Beltran
Phoenix,AZ
Summary
Flexible hours, willing to take any overtime if needed, ready to work with new teammates and management, ready to learn any new skills to create a happy and successful work environment
Overview
6
6
years of professional experience
Work History
Service manger
Firestone Complete Auto
Phoenix, Az
09.2024 - Current
- Managed daily operations in high-volume service environment.
- Oversaw team performance and ensured customer satisfaction.
- Trained staff on service protocols and customer engagement techniques.
- Implemented safety procedures to maintain a secure work environment.
- Coordinated service schedules to optimize workflow efficiency.
- Resolved customer complaints and maintained positive relationships.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created written estimates and obtained customer consent to proceed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Monitored service performance metrics to identify areas of improvement.
- Trained new employees on the use of customer relationship management software systems.
- Coordinated with the warranty department to process claims and provide customer support.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Facilitated communication between the service department and other company divisions.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Analyzed competitive offerings to ensure the service department remained competitive.
Technician
Firestone Complete Auto
Phoenix, AZ
09.2020 - 09.2024
- Diagnosed mechanical issues using specialized tools and equipment.
- Performed routine maintenance on various vehicle systems and components.
- Conducted safety inspections to ensure compliance with industry standards.
- Assisted customers by providing detailed explanations of services performed.
- Maintained cleanliness and organization of the work area and tools.
- Trained new technicians on safety protocols and standard procedures.
- Replaced defective components or parts as needed.
- Collaborated with team members to resolve complex repair challenges.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
Education
Greenway High School
Phoenix, AZSkills
- Worked understaffed
- Completed services with an ETA giving
- Upsold, mileage recommendations, Maintenance recommendations, steering suspension and even diagnostic
- Maintained happy customer satisfaction with service
- Informs all customers about company deals, plans, and subscriptions
- Resolved customer complaints
- Assisted in leading technicians on repairs
- Capable of using Mitchell prodemand
- Maintain proper inventory level
- Team management
- Paperwork organization
- Understanding sales margins
Timeline
Service manger
Firestone Complete Auto
09.2024 - Current
Technician
Firestone Complete Auto
09.2020 - 09.2024
Greenway High School