Joseph Benysek
Roberts,WI
Summary
Experienced Service Advisor and former Shop Foreman with a strong focus on quality control and time management. Successfully coordinated service appointments and improved workflow, ensuring timely maintenance and high service standards.
Overview
8
8
years of professional experience
Work History
Service Advisor
Next Generation Auto
Hudson, Wisconsin
11.2022 - Current
- Provided detailed explanations of service plans and repair options to clients.
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Coordinated service appointments and managed scheduling for technicians.
- Handled customer complaints professionally, ensuring satisfaction with services provided.
- Processed customer payments and ensured accurate billing of services rendered.
- Maintained customer records and documented service history in the system.
- Communicated with technicians to relay customer concerns and service needs.
Shop Foreman
River States Truck & Trailer
Roberts, Wisconsin
05.2019 - 11.2022
- Oversaw daily operations of service department for truck and trailer repairs, ensuring efficient processes and high-quality service delivery.
- Coordinated technician workflow to meet vehicle maintenance deadlines, enhancing service department productivity.
- Conducted quality checks on completed repairs to maintain service standards.
- Streamlined communication between technicians and management for project updates, improving information flow and response times.
Service Advisor
St Croix Diesel
Woodville, Wisconsin
08.2018 - 05.2019
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Provided detailed explanations of service plans and repair options to clients.
- Coordinated service appointments and managed scheduling for technicians.
- Processed customer payments and ensured accurate billing of services rendered.
Education
Security
ICDC Homeland Security Online
San Diego, CASkills
- Service recommendations
- Appointment coordination
- Billing accuracy
- Quality control
- Record keeping
- Client relationship management
- Customer service
- Customer feedback analysis
- Time management
- Problem solving
- Communication skills
- Service pricing
Timeline
Service Advisor
Next Generation Auto
11.2022 - Current
Shop Foreman
River States Truck & Trailer
05.2019 - 11.2022
Service Advisor
St Croix Diesel
08.2018 - 05.2019
Security
ICDC Homeland Security Online