Joseph Bettencourt
Conroe,Texas
Summary
Professional hospitality specialist prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Fine Dining Server
Lombardi Cucina Italiana
12.2023 - Current
- Managed food resources, memorized orders, and coordinated customer service.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Educated diners on various aspects of oenology during service interactions, enriching their understanding of the world of wines.
- Increased wine sales by conducting staff training sessions on wine knowledge and service techniques.
Head Server
Azzurro Italian Coastal Cuisine
01.2023 - 12.2023
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
Infantryman Machine Gunner
Department of National Defense
07.2018 - 04.2022
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Operated advanced communication systems to maintain constant contact between ground forces and higher headquarters.
- Developed and implemented strategies to maximize squad efficiency.
- Trained in use of tear gas, passive ordnance, and explosives.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
Education
High School Diploma -
Oak Ridge High School
The Woodlands, TX05-2018
Skills
- Strong Communication Skills
- Detail Oriented
- Exceptional customer service
- Team Leadership
- Relationship Building
- Networking
- Sales Presentations
- Product description
Accomplishments
- Operation Inherent Resolve, was spread across the Middle East including areas in Syria, Iraq, Afghanistan, Kuwait, and Jordan doing mainly anti–ISIL operations.
- Supervised a team/squad of 26 marines
- Over 600,000 in individual restaurant food and beverage sales in less than a year.
Certification
- Marine Rifleman Certification – Marine Corps Basic Infantryman Course or equivalent training within the Marine Corps.
- Mountain Warfare Training Certification – Mountain Warfare Training Center. Bridgeport California.
- Tactical Combat Casualty Care Certification (TCCC) – National Association of Emergency Medical Technicians in conjunction with the Committee on Tactical Combat Casualty Care.
- Joint Firepower Controller Course Certificate (JFCC) - Joint Firepower Control Training Division.
- Basic Combat Training Graduation Certificate – Various Basic Training Locations across all branches of the military.
- Hazardous Materials Certifications (HazMat Certs)- Various authorized organizations depending on specific hazardous material handling requirements.
- Basic Leader Course (BLC) - U.S. Marine Corps
- Basic Machine Gun Course (BMC) - U.S. Marine Corps
- Close Quarters Combat Course (CQB)- U.S. Marine Corps
Timeline
Head Fine Dining Server
Lombardi Cucina Italiana
12.2023 - Current
Head Server
Azzurro Italian Coastal Cuisine
01.2023 - 12.2023
Infantryman Machine Gunner
Department of National Defense
07.2018 - 04.2022
- Marine Rifleman Certification – Marine Corps Basic Infantryman Course or equivalent training within the Marine Corps.
- Mountain Warfare Training Certification – Mountain Warfare Training Center. Bridgeport California.
- Tactical Combat Casualty Care Certification (TCCC) – National Association of Emergency Medical Technicians in conjunction with the Committee on Tactical Combat Casualty Care.
- Joint Firepower Controller Course Certificate (JFCC) - Joint Firepower Control Training Division.
- Basic Combat Training Graduation Certificate – Various Basic Training Locations across all branches of the military.
- Hazardous Materials Certifications (HazMat Certs)- Various authorized organizations depending on specific hazardous material handling requirements.
- Basic Leader Course (BLC) - U.S. Marine Corps
- Basic Machine Gun Course (BMC) - U.S. Marine Corps
- Close Quarters Combat Course (CQB)- U.S. Marine Corps
High School Diploma -
Oak Ridge High School
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