Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Britt

Counselor, Security Officer, Assistant Store Clerk Manager, Cashier
Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Counselor] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Behavioral Health Technician

Arizona State Hospital
06.2022 - Current
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Prepared and submitted daily [Type] reports to management.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Assistant Store Manager

Aramark
08.2019 - 05.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Food Service Worker

Delaware State Hospital For The Chronically Ill
11.2015 - 07.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Substance Abuse Counselor

Connections Csp
02.2012 - 10.2015
  • Kept accurate and detailed records to track and document client progress.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Monitored client progress to make necessary adjustments for client success.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.

Education

High School Diploma -

Camden High School
Camden, NJ
06.1979

Skills

  • Organization and Time Management
  • Self-Motivated
  • Excellent Communication
  • Planning and Coordination
  • Teamwork and Collaboration
  • Decision-Making
  • Problem-Solving
  • Multitasking Abilities
  • Flexible and Adaptable
  • Active Listening

Timeline

Behavioral Health Technician

Arizona State Hospital
06.2022 - Current

Assistant Store Manager

Aramark
08.2019 - 05.2022

Food Service Worker

Delaware State Hospital For The Chronically Ill
11.2015 - 07.2019

Substance Abuse Counselor

Connections Csp
02.2012 - 10.2015

High School Diploma -

Camden High School
Joseph BrittCounselor, Security Officer, Assistant Store Clerk Manager, Cashier