Joseph Burchette
Cocoa
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Director Military Veterans Services
Eastern Florida State College
01.2025 - Current
- Prepare reports for school catalog approval for VA educational benefits
- Enhanced team performance by implementing leadership development programs.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Coordinator Military and Veterans
Eastern Florida State College
08.2023 - 01.2025
- Enhanced team productivity with well-structured meeting agendas and follow-ups.
- Obtained the Florida Purple Star Campus Designation for Eastern Florida State College
- Developed process documentation to streamline operations and reduce errors.
SERVICE OFFICER II
Eastern Florida State College
03.2021 - 08.2023
- Counseled students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, study habits, and career planning
- Fostered a culture of accountability among VA work study students, emphasizing the importance of taking ownership of assigned tasks and meeting established deadlines
- Supported VA work study students in their professional development, providing guidance and resources to help them build their skills and advance in their careers
- Delegated responsibilities to VA work study students based on their skill level and capacity, empowering them to take on more challenging tasks and build their expertise
- Organized and executed successful fundraising events, raising over $10,000 for veteran scholarships as sponsor of the Collegiate Veteran Society
- Knowledge of federal and state laws, regulations, and policies related to veterans and military families, including Title IV, Title IX, and the Americans with Disabilities Act (ADA), and veteran educational benefits
SERVICE OFFICER I
Eastern Florida State College
06.2017 - 03.2021
- Provide advising, assistance, and support to incoming veterans and dependents with their VA educational benefits
- Diffused customer complaints and concerns to maintain excellent customer relations
- Developed online methods of service to provide seamless and efficient VA educational certification with student data security in mind
- Familiarity with relevant technology and software, including VA databases, student information systems, and learning management systems
- Hired, trained, and supervised a team of work studies, providing clear expectations and guidance to ensure they could perform their duties accurately and efficiently
SERVICE OFFICER ASSISTANT (VA WORK-STUDY)
Eastern Florida State College
09.2014 - 06.2017
- Provided administrative support to staff members, helping streamline processes
- Completed office filing, photocopying, and answering multi-line phones
- Conducted quality reviews of electronic records checking for accuracy and consistency
- Developed and maintained effective working relationships with other staff members
- Greeted students and provided assistance upon arrival
- Converted paper records into electronic format for recordkeeping in computer systems
PHLEBOTOMIST
Wuesthoff
08.2009 - 08.2014
- Utilized laboratory information systems to accurately obtain and document patient information
- Adhered to confidentiality procedures for personnel, donor, and center information to avoid data breaches
- Built the ability to recognize and respond to difficult or unusual patient situations
HOSPITAL CORPSMAN
US Navy
06.2002 - 08.2006
- Maintained patient treatment records, conducted research and performed clinical tests to drive patient care duties
- Utilized strong interpersonal skills to build relationships with patients, family members and medical personnel
- Collaborated with other healthcare professionals to ensure optimal patient outcomes
Education
BACHELOR OF APPLIED SCIENCE - ORGANIZATIONAL MANAGEMENT
Eastern Florida State College
Cocoa, FL12.2019
Skills
- Customer Service
- Time Management
- Leadership
- Adobe Systems
- Adobe Acrobat
- Records Management
- Excellent Written and Oral Communication
- Complex Problem-Solving
- Staff Management
- Issue and Conflict Resolution
- Microsoft Suite
- Strategic Decision-Making
- Active Listening
- Project management
- Team leadership
- Strategic planning
- Budget management
Personal Information
Title: SERVICE OFFICER II
Timeline
Director Military Veterans Services
Eastern Florida State College
01.2025 - Current
Coordinator Military and Veterans
Eastern Florida State College
08.2023 - 01.2025
SERVICE OFFICER II
Eastern Florida State College
03.2021 - 08.2023
SERVICE OFFICER I
Eastern Florida State College
06.2017 - 03.2021
SERVICE OFFICER ASSISTANT (VA WORK-STUDY)
Eastern Florida State College
09.2014 - 06.2017
PHLEBOTOMIST
Wuesthoff
08.2009 - 08.2014
HOSPITAL CORPSMAN
US Navy
06.2002 - 08.2006
BACHELOR OF APPLIED SCIENCE - ORGANIZATIONAL MANAGEMENT
Eastern Florida State College
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