Joe Burns
Troy,NY
Summary
Proven hospitality professional with extensive experience in high-volume dining and event coordination, notably at Along Came Mary. Excelled in beverage preparation and guest engagement, boosting sales through suggestive selling and innovative cocktail development. Skilled in safe food handling and adept at creating memorable customer experiences. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
32
32
years of professional experience
Work History
Server/Bartender
Useppa Island Club
11.2017 - 03.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
The Ram
10.2017 - 02.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
Chena Hot Springs
09.2017 - 11.2017
Bartender/Server
McKinley Princess Wilderness Lodge
05.2017 - 09.2017
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Server
Westin Bonaventure Hotel & Suites
01.2014 - 04.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Event Coordinator/Server/Bartender
Along Came Mary
01.1992 - 08.2015
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Brainstormed and implemented creative event concepts and themes.
Bartender
Tom Bergins
01.1996 - 02.2009
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Associate Of Arts And Sciences - Theatre
05.1986
Skills
- Safe Food Handling
- Beverage Preparation
- Supply Restocking
- Table Setting
- Guest Engagement
- Cash Handling
- Suggestive Selling
- Banquet Coordination
Timeline
Server/Bartender - Useppa Island Club
11.2017 - 03.2024
Server - The Ram
10.2017 - 02.2018
Server/Bartender - Chena Hot Springs
09.2017 - 11.2017
Bartender/Server - McKinley Princess Wilderness Lodge
05.2017 - 09.2017
Bartender/Server - Westin Bonaventure Hotel & Suites
01.2014 - 04.2016
Bartender - Tom Bergins
01.1996 - 02.2009
Event Coordinator/Server/Bartender - Along Came Mary
01.1992 - 08.2015
Junior College of Albany - Associate Of Arts And Sciences, Theatre
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