Joseph Butkiewicz
Grand Rapids
Summary
Dynamic customer service professional with a proven track record at Wolverine Worldwide, excelling in complaint resolution and account management. Recognized for enhancing productivity through effective problem-solving and de-escalation techniques. Committed to delivering exceptional service while maintaining accuracy in documentation and fostering positive customer relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wolverine Worldwide
07.2021 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
ReChaco Customer Service
Wolverine World Wide
04.2025 - 07.2025
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Processed customer repair requests, including hand inspection for warranty related issues, and providing insight on need repairs.
- Resolving custom order requests and changes in a volume based role.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
Ecommerce Merchandise Support
Wolverine World Wide
12.2023 - 02.2024
- Organized and detail-oriented with a strong work ethic.
- Responsible for product setup on retail website, including product photos, pricing, descriptions.
- Updating, adding, and removing products as stock levels adjusted and new products launched.
Merchandiser Coordinator
Wolverine World Wide
03.2022 - 09.2022
- Handled International and Retail product setup within Inventory systems.
- Corrected DC Bypasses
Pharmacy Technician
Meijer
09.2017 - 12.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Tech Supervisor
Staples
02.2015 - 08.2018
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
Education
High School Diploma -
Forest Hills Central High School
Grand Rapids, MI06-2006
Skills
- Complaint resolution
- Account updating
- Account management
- International sales support
- Customer RMA management
- Document control
- Positive and professional
- De-escalation techniques
- Follow-up skills
- Filing
- Credit adjustments
- Live chat support
Timeline
ReChaco Customer Service
Wolverine World Wide
04.2025 - 07.2025
Ecommerce Merchandise Support
Wolverine World Wide
12.2023 - 02.2024
Merchandiser Coordinator
Wolverine World Wide
03.2022 - 09.2022
Customer Service Representative
Wolverine Worldwide
07.2021 - Current
Pharmacy Technician
Meijer
09.2017 - 12.2019
Tech Supervisor
Staples
02.2015 - 08.2018
High School Diploma -
Forest Hills Central High School
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