Joseph Bychowski
The Villages
Summary
Dynamic customer service professional with 40 years at Delta Airlines, excelling in communication and operational oversight. Proven expertise in managing aircraft operations and ensuring adherence to high service standards. Recognized for enhancing team efficiency and fostering a customer-centric environment while effectively coordinating with flight crews and ground staff.
Overview
40
40
years of professional experience
Work History
Customer Service
Delta Airlines
06.1985 - 07.2025
Chicago - Aircraft Load Agent - 5 yrs. Responsible for crew to load and unload luggage and cargo, weight and balance of aircraft.
Dallas - Aircraft Load Agent - 8 yrs. same above.
Ramp Tower Agent - 3 yrs. Communicate with flight crew on gate assignment; ramp control communication for arriving and departing aircrafts; logging of flights on passenger terminal screens.
Cabin Service Auditor - 2 yrs. Crew of 150, to oversee operation of Aircraft Cabin Cleaners.
Fuel Desk - 2 yrs. Communicated fuel balancing instructions for Aircraft Fueler.
Atlanta - Aircraft Relocation Agent - 20 yrs. Taxiing aircraft from gates to/from maintenance hangers. Communication with Air Traffic Control for aircraft movement across runways and taxiways.
Education
No Degree -
Northeastern Illinois University
Chicago, IL06-1986
Skills
- Customer service mindset
- Customer service expertise
- Adherence to high customer service standards
- Customer service and communication skills
Timeline
Customer Service
Delta Airlines
06.1985 - 07.2025
No Degree -
Northeastern Illinois University