Open To Work
Joseph Campagna II
Retail Manager
San Jose,CA
Summary
Dynamic store manager with extensive experience at TJ Maxx, excelling in operations management and team leadership. Proven track record in reducing turnover by 80% and enhancing customer service. Skilled in strategic planning and compliance assurance, driving revenue enhancement and operational excellence through effective recruitment strategies and process optimization.
Overview
18
18
years of professional experience
Work History
Store Manager
TravisMathew
San Jose
01.2022 - Current
- Manage the day-to-day retail operations of the store, including sales and service, team leadership, and operational excellence.
- Develop and implement strategies to drive sales and key performance indicators, i.e., sales budgets, units per transaction, average dollar sales, loyalty capture rates, and mystery shops.
- Increased top line revenue while managing expense budgets to achieve profitability goals.
- Implement product and visual merchandise directives and techniques to maximize space and drive sales.
- Identified and communicated merchandise opportunities to the DM and buying team.
- Analyze customer profiles, buying trends, and competitive information to impact and drive business.
- Created and managed in-store events and marketing initiatives to enhance customer loyalty and drive repeat business.
- Planned and executed bi-annual physical inventory while managing all inventory and shrink goals.
- Executed inventory control procedures, including product receipt, transfers, and returns.
- Provide direction, feedback and coaching to foster collaboration and productivity.
- Recruit, train and retain an exceptional team of support managers and client experience focused associates.
- Train and coach team to meet and/or exceed customer service standards and company policy and procedures.
- Oversaw store-level HR functions.
- Manage and maintain store cleanliness and organization, including front of house and stock area.
- Trained and developed team on client relations responsibilities with Store Supervisor to improve customer engagement.
Store Manager
Rodd & Gunn
Santa Clara
01.2021 - 01.2022
- Led all store operations and visual merchandising independently.
- Developed and executed store strategies and initiatives.
- Delivered exceptional customer service.
- Trained small team on effective sales techniques and product knowledge.
- For this company and location, it employed me a full-time Store Manager and two part-time sales associates/key carriers.
- At times it would only employ just me and one other PT.
Store Manager
BIG LOTS
Santa Clara
01.2018 - 01.2020
- Managed store operations, including scheduling, payroll processing, freight flow, merchandise presentation, cash and inventory transactions, and customer service, ensuring compliance with store standards and regulatory protocols.
- Led the planning and allocation of operational and financial resources to achieve established goals.
- Leverage company reports and advanced tools to assess efficiency, analyze trends, and identify opportunities to improve in-store performance.
- Monitor and coordinate all furniture department operations, along with sales processes, lease to purchase, price holds, and furniture department merchandising and presentation standards.
- Supervised customer service initiatives and associate recognition programs, fostering a positive work environment.
- Managed store opening and closing procedures to ensure operational readiness.
- Spearheaded staff initiatives to achieve store, merchandising, and customer service standards.
- Delivered exceptional customer service and addressed inquiries in a highly professional manner to ensure satisfaction and retention.
- Recognized for turning around broken stores and improving overall performance, reducing turnover by 80%, enhancing customer experience, and increasing staff engagement through strategic management of back-end operations.
Store Manager
BURLINGTON
San Jose
01.2016 - 01.2018
- Monitored and coordinated store operations, including inventory, maintenance, and cleanliness.
- Enhanced store performance through strategic selection and recruitment of key talent for all open positions.
- Elevated sales by addressing business needs, streamlining checkout speed, aligning recovery standards, and managing fitting room maintenance.
- Built staff capacity and enhanced performance by providing training, guidance, and support.
- Delivered exceptional customer experience by providing top-notch services and greeting all customers in a friendly manner.
- Improved store presentation by merchandising Flow #1 business in #1 location, allocating space based on productivity and inventory levels, and handling seasonal or event setups.
- Reduced shrink through analysis of key risk indicators and implemented improvements that contributed to increased profits.
- Reduced shortage by analyzing key risk indicators.
- Supported the community with a variety of philanthropic events and community outreach activities in partnership with Westgate Shopping Center.
Store Manager
TJ MAXX
01.2008 - 01.2016
- Oversee end-to-end operations of multiple stores, including P&L metrics, backroom compliance, maintenance processes, financial activities, and positive associates relations/HR management throughout the California state.
- Monitored and analyzed financials, budgets, profitability, and shrinkage. Identified deficiencies and opportunities for process improvements.
- Established and promoted a culture of excellence based on company values, policy, mission, and anticipated business needs.
- Improved company matrix by prioritizing customer experience and retention, associate friendliness, comp sales plans, creative merchandising, attrition, loss prevention/shrink, and customer rewards programs.
- Ensured compliance with labor, employment, safety, and sanitation regulations or practices.
- Delivered interactive audits and reporting procedures aligned with regional statistics to district and regional leadership, focusing on identifying and resolving local and national issues.
- Maintained the highest-end company offerings, including regional turnover and attrition rates at 186%.
- Led the implementation of sweeping changes, including recruitment of new associates and management to get location removed from the target store list.
- Headed a team that executed one of the best attrition-reductions in the region and one of the best shrink reductions in the district.
- Planned, developed, and executed community support initiatives in liaison and collaboration with the Fremont Mayor.
- Recognized with “Best in Community Involvement” and “Best in TJX Rewards Credit.”
- Managed the introduction of the store, daily operations, and associate development for TJ Maxx and HomeGoods combo store.
- Built and opened location from the ground up, cutting the grand opening ribbon with the mayor of Fremont.
- Newark Store Manager, Newark
- “Target” and “Opportunity” Store: ensured store readiness for liquidation.
- Led a team that facilitated worst-to-first turnaround: best corporate audit in the district and top 20 regional performance audit.
- Morgan Hill Store Manager, Morgan Hill
- Reduced shrink by handling operational controls, paperwork, associate training, and awareness programs effectively.
- Won “Best in Customer Service” (2), “Best in Community Involvement” (3) “Neighbor of Choice” (1), and “Best in TJX Rewards Credit” (1) awards for displaying strong leadership skills and dedication towards work.
- Coordinated and delivered strategic donation campaigns, including “Save the Children,” “Joslin Diabetes,” and “Autism Speaks.”
- Collaborated with the mayor to support and execute initiatives, including food drives for churches, community center clothing drives, and fire department toy drives.
- Almaden Combo Store Manager, San Jose
- Won “Best in Operational Performance” and “Best in Customer Service” awards.
- Led the recruitment, training, and coaching of new staff and supervisors while coordinating team-building processes and turning around associate morale.
- Enhanced operational effectiveness, customer service, and staff performance while simultaneously reducing high shrink.
- Hillsdale Store Manager, San Jose
- Planned and implemented a full-scale turnaround in operational effectiveness, customer service, community involvement, and store credit openings.
Store Manager
Levitz Furniture
General Manager, District Training Manager, and District Events Coordinator
Petco Animal Supplies
Assistant Store Manager
Williams-Sonoma
Assistant Sales Manager (Operations)
Macy’s Department Stores
Kitchen Manager / Executive Chef
White Dove Café
Owner / Proprietor / Executive Chef
Adobe Steakhouse
Assistant Merchandiser
J.C. Penney
General Manager
Montgomery Ward
Education
ASSOCIATE DEGREE - HOSPITALITY MANAGEMENT AND BUSINESS
Mission College
Santa ClaraSkills
- Operations management
- Customer service excellence
- Team leadership
- Project management
- Budgeting and forecasting
- Cost control
- P&L oversight
- Revenue enhancement
- Process optimization
- Compliance assurance
- Change management
- Strategic planning
- Business acumen
- Recruitment strategies
- Policy implementation
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$100000/yr - $200000/yrTimeline
Store Manager
TravisMathew
01.2022 - Current
Store Manager
Rodd & Gunn
01.2021 - 01.2022
Store Manager
BIG LOTS
01.2018 - 01.2020
Store Manager
BURLINGTON
01.2016 - 01.2018
Store Manager
TJ MAXX
01.2008 - 01.2016
Store Manager
Levitz Furniture
General Manager, District Training Manager, and District Events Coordinator
Petco Animal Supplies
Assistant Store Manager
Williams-Sonoma
Assistant Sales Manager (Operations)
Macy’s Department Stores
Kitchen Manager / Executive Chef
White Dove Café
Owner / Proprietor / Executive Chef
Adobe Steakhouse
Assistant Merchandiser
J.C. Penney
General Manager
Montgomery Ward
ASSOCIATE DEGREE - HOSPITALITY MANAGEMENT AND BUSINESS
Mission College