Joseph Casady
Albuquerque,New Mexico
Summary
Proven leader with extensive experience in crew leadership and customer service. Excelled in inventory management and issue resolution, enhancing operational efficiency and customer satisfaction. Demonstrated ability to manage cash drawers with exceptional accuracy, fostering trust and repeat business. Achieved significant improvements in team performance and service standards through effective training and mentorship. Friendly and reliable work ethic offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Sprouts Farmers Market Inc.
10.2023 - 08.2024
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Leader
Whataburger
05.2022 - 09.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Conducted regular reviews of operations and identified areas for improvement.
Team Leader
Schlotzskys
10.2021 - 04.2022
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Associate of Applied Science - Film Production
Central New Mexico Community College
Albuquerque, NM05.2023
Skills
- Cash Handling
- Drawer balancing
- Customer Service
- Product Recommendations
- Returns processing
- Product restocking
- Order Taking
- Inventory Management
- Issue Resolution
- Cash Drawer Management
- Crew Leadership
Certification
- Licensed Food Handler - 07/08/2028
- Licensed Alcohol Server - 01/07/2027
Timeline
Cashier
Sprouts Farmers Market Inc.
10.2023 - 08.2024
Team Leader
Whataburger
05.2022 - 09.2023
Team Leader
Schlotzskys
10.2021 - 04.2022
Associate of Applied Science - Film Production
Central New Mexico Community College