Overview
Work History
Skills
Timeline
Generic

Joseph Cascino

Wallkill,NY

Overview

11
11
years of professional experience

Work History

Client Solutions Specialist

Manheim Cox Automotive
Newburgh, NY
07.2022 - Current
  • Developed tailored client solutions to enhance customer satisfaction and retention.
  • Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
  • Analyzed client feedback to identify areas for service improvement and implement actionable strategies.
  • Facilitated training sessions for new team members on software tools and client management techniques.
  • Maintain client relations and prospect new clients
  • Proficiency with multiple software programs
  • Manage a team of inspectors as well as scheduling
  • Maintain product knowledge of all Manheim online services
  • Managed client accounts, ensuring timely follow-up and resolution of inquiries or issues.
  • Conducted market research to inform product offerings and align solutions with client needs.
  • Established strong relationships with clients, fostering trust and promoting long-term partnerships.

Floorplan Auditor

Datascan Field Services
Newburgh, NY
01.2015 - 06.2022
  • Conducted thorough audits to ensure compliance with industry standards and regulations.
  • Developed and implemented audit plans to enhance operational efficiency and accuracy.
  • Analyzed financial data to identify discrepancies and recommend corrective actions.
  • Collaborated with cross-functional teams to streamline auditing processes and improve reporting accuracy.
  • Ensured adherence to corporate policies through regular assessments of operational procedures.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.

Skills

  • Performance tracking
  • CRM software proficiency
  • Financial acumen
  • Cross-functional coordination
  • Exceptional communication
  • Client needs assessment
  • Teamwork and collaboration
  • Problem-solving

Timeline

Client Solutions Specialist

Manheim Cox Automotive
07.2022 - Current

Floorplan Auditor

Datascan Field Services
01.2015 - 06.2022
Joseph Cascino