Joseph Cascino
Wallkill,NY
Overview
11
11
years of professional experience
Work History
Client Solutions Specialist
Manheim Cox Automotive
Newburgh, NY
07.2022 - Current
- Developed tailored client solutions to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Analyzed client feedback to identify areas for service improvement and implement actionable strategies.
- Facilitated training sessions for new team members on software tools and client management techniques.
- Maintain client relations and prospect new clients
- Proficiency with multiple software programs
- Manage a team of inspectors as well as scheduling
- Maintain product knowledge of all Manheim online services
- Managed client accounts, ensuring timely follow-up and resolution of inquiries or issues.
- Conducted market research to inform product offerings and align solutions with client needs.
- Established strong relationships with clients, fostering trust and promoting long-term partnerships.
Floorplan Auditor
Datascan Field Services
Newburgh, NY
01.2015 - 06.2022
- Conducted thorough audits to ensure compliance with industry standards and regulations.
- Developed and implemented audit plans to enhance operational efficiency and accuracy.
- Analyzed financial data to identify discrepancies and recommend corrective actions.
- Collaborated with cross-functional teams to streamline auditing processes and improve reporting accuracy.
- Ensured adherence to corporate policies through regular assessments of operational procedures.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Skills
- Performance tracking
- CRM software proficiency
- Financial acumen
- Cross-functional coordination
- Exceptional communication
- Client needs assessment
- Teamwork and collaboration
- Problem-solving
Timeline
Client Solutions Specialist
Manheim Cox Automotive
07.2022 - Current
Floorplan Auditor
Datascan Field Services
01.2015 - 06.2022