Joseph Cavalieri
Williamsville,NY
Summary
Highly Driven banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations, growth implementation and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Head Teller
Citizens Bank
12.2020 - Current
- Answer inquiries regarding checking and savings accounts and other related products.
- Introduced customers to other bank team members to help meet financial needs.
- Identified potential needs through observation, questioning, and listening.
- Built strong relationships with customers to increase retention and loyalty.
- Complied with internal controls and government regulations.
- Educated customers on features and benefits of banking products and services.
- Number 1 Teller in the UMA-Region for Citizens in Q4 2022 and Q1 2023 for Sales Referrals.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Manager
Besta Pizza
01.2013 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations.
- Correctly calculated inventory and ordered appropriate supplies.
Sales Associate
Gander Mountain Company
03.2014 - 08.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Business Administration
SUNY Buffalo State
Buffalo, NYSkills
- Financial Controls
- Administrative Support
- Customer Engagement
- Strong Multitasking Skills
- Cash Handling
- Customer Satisfaction
- Team Mentality
- Operational Efficiency
- Converting Leads
- Product Promotion
Timeline
Head Teller
Citizens Bank
12.2020 - Current
Sales Associate
Gander Mountain Company
03.2014 - 08.2014
Manager
Besta Pizza
01.2013 - 03.2020
Business Administration
SUNY Buffalo State