Krystle Hernandez
Lehigh Acres,FL
Summary
Dynamic operations-focused banking professional with a robust track record in employee training, onboarding, and branch operational support. Expertise in developing staff capabilities, streamlining workflows, and ensuring adherence to regulatory and internal standards. Strong background in coaching employees and facilitating system implementations while maintaining audit readiness. Recognized for the ability to translate complex procedures into clear training guidance, fostering a culture of accuracy, efficiency, and exceptional member service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Teller
LMCU
01.2020 - Current
- Lead daily branch operations ensuring compliance with policies, procedures, and regulatory standards Serve as primary trainer and mentor for new hires, providing structured onboarding and hands-on operational training.
- Develop and reinforce teller procedures to ensure consistent service and transaction accuracy
- Coach employees on cash handling, system navigation, member interactions, and operational standards
- Support branch leadership with workflow planning, coverage scheduling, and performance guidance
- Maintain vault oversight including dual control, cash limits, audits, balancing, and reporting
- Conduct daily operational reviews to identify training gaps and process inefficiencies
- Partner with management to implement new procedures, system upgrades, and operational changes
- Participate in user acceptance testing for new systems and assist with staff training rollouts
- Assist with internal and external audit preparation and follow-up documentation
- Review and approve transactions within assigned authority limits
- Support fraud prevention initiatives and reinforce risk mitigation practices
- Maintain confidential employee and member information in compliance with privacy standards
- Promote a learning-focused culture through ongoing feedback and skills reinforcement
Court Clerk
Collier County Clerk of Courts
01.2019 - 01.2020
- Maintained and processed court records, legal filings, and case documentation with accuracy and confidentiality
- Assisted judges, attorneys, and the public with court procedures, scheduling, and document requests
- Ensuring compliance with court policies, deadlines, and legal procedures
- Provided professional customer service in a fast-paced, high-volume environment
- Managed court docket schedules to ensure timely case processing and adherence to procedural deadlines.
- Oversaw daily operations of courtroom proceedings, ensuring compliance with legal standards and protocols.
Accounts Payable Specialist
Key Real Estate
01.2017 - 01.2018
- Reconciled monthly account payments accurately and in a timely manner
- Identified and corrected inaccurate payments to maintain financial accuracy
- Facilitated invoice payments by sending reminders and contacting clients
- Established tenant payment plans including in-person, phone, and ACH transactions
- Maintained organized financial records and documentation
Cage Cashier
Seminole Immokalee Casino
01.2015 - 01.2018
- Managed high volumes of cash transactions with precision and accountability
- Balanced large cash drawers to zero at the end of each shift
- Logged and monitored transactions in compliance with Title 31 requirements
- Provided administrative support including phone calls, emails, and event correspondence
- Maintained strong customer service standards during high-volume operations
- Assisted with coverage during staffing shortages to maintain service efficiency
Education
High School -
Cape Coral High School
Cape Coral, FL06-2015
Skills
- Branch Operations Management
- Cash Handling & Vault Operations
- Audit Preparation & Compliance
- Risk Management & Internal Controls
- Staff Training & Mentorship
- Customer & Member Service Excellence
- Transaction Approval Authority
- Time Management & Organization
- Attention to Detail
- Financial Documentation & Reporting
- Microsoft Office & Banking Systems
- Team Leadership & Communication
Certification
- Medallion stamp certified
- Notary
Timeline
Head Teller
LMCU
01.2020 - Current
Court Clerk
Collier County Clerk of Courts
01.2019 - 01.2020
Accounts Payable Specialist
Key Real Estate
01.2017 - 01.2018
Cage Cashier
Seminole Immokalee Casino
01.2015 - 01.2018
High School -
Cape Coral High School