Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Chance

Kansas City,MO

Summary

Dedicated Service Technician with a proven track record at Cogent, excelling in system setup and troubleshooting. Recognized for strong attention to detail and service excellence, I effectively diagnosed equipment malfunctions, ensuring minimal downtime. Committed to enhancing customer satisfaction through prompt, efficient support and adherence to safety protocols in all operations.

Overview

7
7
years of professional experience

Work History

Service Technician

Cogent
02.2023 - 09.2025
  • Assisted in troubleshooting equipment issues to improve service efficiency.
  • Learned and applied safety protocols to ensure compliance in all operations.
  • Supported senior technicians in routine maintenance and repair tasks.
  • Maintained accurate records of service requests and completed work orders.
  • Diagnosed and resolved equipment malfunctions in field environments, ensuring minimal downtime.
  • Performed routine maintenance and inspections on various machinery to uphold operational standards.

Service Crew Member

Mid America Pump
2020 - 2023
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.

Education

High School Diploma -

Oak Park High School
Kansas City, MO

Skills

  • System setup and troubleshooting
  • Strong attention to detail
  • Scheduled maintenance practices
  • Service excellence

Timeline

Service Technician

Cogent
02.2023 - 09.2025

Service Crew Member

Mid America Pump
2020 - 2023

High School Diploma -

Oak Park High School

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Joseph Chance