Results-driven front desk night auditor with expertise in cash handling and financial reporting. Committed to delivering exceptional guest services and maintaining accurate hotel accounts for improved guest experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Night Auditor
Skyline At Island Colony
Honolulu
11.2025 - Current
Managed guest check-ins and check-outs efficiently during night shifts.
Processed nightly financial reports and reconciled discrepancies accurately.
Ensured that all paperwork was processed properly before closing out shift.
Performed balance procedures for hotel accounts and resolved discrepancies.
Guest Experience Manager
Highgate Hotels
Honolulu
03.2025 - 11.2025
Enhanced guest satisfaction through personalized service and attention to detail.
Responded promptly to guest inquiries and resolved issues effectively.
Developed and maintained positive relationships with guests and team members.
Head Cashier
Lowes Home Improvment
Waipahu
10.2023 - 02.2025
Managed daily cash operations and ensured accurate cash handling procedures.
Trained new cashiers on register operations and customer service standards.
Maintained clean and organized checkout areas for a positive shopping experience.
Resolved customer inquiries and complaints to enhance satisfaction levels.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA
09-2025
Skills
Customer service
Team collaboration
Cash handling
Time management
Front desk operations
PMS systems Proficient with Opera Cloud and Room Master Cloud
Guest services
Hotel reservations
References
Marlon Henobio: Manager Skyline at Island Colony 808 773-2858
Ariel Hornton: Assistant Front Office Manager Romer House Waikiki 808 465-0958
Leimomi Kauvaka : Assistant Manager The Home Depot 808 276-16669