Summary
Overview
Work History
Education
Skills
References
Timeline
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Joseph Char

Waipahu

Summary

Results-driven front desk night auditor with expertise in cash handling and financial reporting. Committed to delivering exceptional guest services and maintaining accurate hotel accounts for improved guest experiences.

Overview

2
2
years of professional experience

Work History

Front Desk Night Auditor

Skyline At Island Colony
Honolulu
11.2025 - Current
  • Managed guest check-ins and check-outs efficiently during night shifts.
  • Processed nightly financial reports and reconciled discrepancies accurately.
  • Ensured that all paperwork was processed properly before closing out shift.
  • Performed balance procedures for hotel accounts and resolved discrepancies.

Guest Experience Manager

Highgate Hotels
Honolulu
03.2025 - 11.2025
  • Enhanced guest satisfaction through personalized service and attention to detail.
  • Responded promptly to guest inquiries and resolved issues effectively.
  • Developed and maintained positive relationships with guests and team members.

Head Cashier

Lowes Home Improvment
Waipahu
10.2023 - 02.2025
  • Managed daily cash operations and ensured accurate cash handling procedures.
  • Trained new cashiers on register operations and customer service standards.
  • Maintained clean and organized checkout areas for a positive shopping experience.
  • Resolved customer inquiries and complaints to enhance satisfaction levels.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
09-2025

Skills

  • Customer service
  • Team collaboration
  • Cash handling
  • Time management
  • Front desk operations
  • PMS systems Proficient with Opera Cloud and Room Master Cloud
  • Guest services
  • Hotel reservations

References

  • Marlon Henobio: Manager Skyline at Island Colony 808 773-2858
  • Ariel Hornton: Assistant Front Office Manager Romer House Waikiki 808 465-0958
  • Leimomi Kauvaka : Assistant Manager The Home Depot 808 276-16669

Timeline

Front Desk Night Auditor

Skyline At Island Colony
11.2025 - Current

Guest Experience Manager

Highgate Hotels
03.2025 - 11.2025

Head Cashier

Lowes Home Improvment
10.2023 - 02.2025

High School Diploma -

Penn Foster Career School
Joseph Char