Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Ciolino

Boston,MA

Summary

Diligent Field Sales Engineer with comprehensive experience managing high-value accounts and customer success. Proven track record of developing specific strategies that enhance customer relationships and drive business growth. Driven and committed to delivering exceptional customer service and customer enablement.

Overview

5
5
years of professional experience

Work History

Strategic Account Manager

Future Electronics
Westford, MA
09.2025 - Current
  • Responsible to provide sales and supply chain support to strategic OEM customers in greater Boston and the Vermont territory
  • Create and manage relationships with the supplier and rep network in the territory
  • Provided supplier agnostic technology discussions to promote most appropriate solutions based off customer requirements
  • Establish relationships with our internal global EMS, asset, marketing, and product manager teams to drive enhanced customer visibility and support to win business
  • Support custom product development along with engineering services at an NRE
  • Organized escalation calls and navigate through customer challenges on both the engineering and supply chain front
  • Track and manage transfer business outside of North America - work with EMS teams to ensure established pricing is transferred and all forecast data is confirmed for build cycles
  • Driving funnel growth through a variety of customers ranging from tier 1 through tier 4 and start-up customers
  • Attend weekly supplier trainings covering a wide variety of technology segments

Field Sales Engineer

SJ Associates, Inc
Southborough, MA
07.2021 - Current

Field Sales Engineer

  • Created relationships focused in engineering and supply chain at OEM's in the New England market and promote technology solutions from suppliers represented
  • Participated in technical supplier trainings to create and promote targeted solutions geared towards customer product requirements
  • Facilitated engineering discussions to provide support for product designs,
  • Drove supply chain conversations to support strategic component pricing, confirming all EMS locations and ensure forecasting is in place to support customer build schedules
  • Created long term supplier alignment at tier 1 customers
  • Attended various supplier reviews to discuss open opportunities, review actions, define competition, and present forecast data to provide full visibility at each customer

Distribution Manager:

  • Establish relationships with 6 local distribution partners to drive funnel growth on behalf of each supplier represented.
  • Managed the local distribution channel by organizing product trainings, incentive programs, and providing "office hours" to provide support sales and FAE's
  • Organized supplier reviews at the branch GM level with strategic suppliers when requested
  • Managed supplier registration, design win, and POS budgets on a quarterly and annual basis

Education

Bachelor of Science - Mechanical Engineering

University of Massachusetts, Lowell
Lowell, MA
05.2021

Skills

  • Organization skills
  • Team collaboration
  • Relationship building
  • Relentless customer support
  • Technical product demonstration
  • Presentation skills
  • Market trend analysis
  • Pipeline management

Timeline

Strategic Account Manager

Future Electronics
09.2025 - Current

Field Sales Engineer

SJ Associates, Inc
07.2021 - Current

Bachelor of Science - Mechanical Engineering

University of Massachusetts, Lowell